Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 1/21/2020
What does the modern shopper want?
Speed and information are the two key factors driving today’s shopping decisions. - 1/21/2020
Survey: Retailers see lag in customer experience capability
Retailers prioritize customer experience, but question their own effectiveness in delivering key aspects. - 1/20/2020
Study: Millennials may be impulsive shoppers, but they plan ahead
A new survey indicates millennial shopping habits are more complex than they are often given credit for. - 1/20/2020
David’s Bridal marries AI with human customer service reps
The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. - 1/20/2020
Report: Amazon joins hands with partners in palm payment plan
Amazon is reportedly moving forward with palm-scanning technology designed to enable automatic in-store payment. - 1/20/2020
Survey: Drones cause excitement, anxiety among shoppers
Consumers see delivery drones as efficient, but also as carrying some risks to their purchases. - 1/20/2020
Meijer expands innovative program to reduce store waste
A Midwest discount chain is cutting down on in-store food waste with a promotional app. - 1/19/2020
Survey: Generations differ on importance of sustainability
Who your customers are may factor into sustainability decisions. - 1/19/2020
CSA Exclusive: Pilot Flying J steers toward personalization
A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management.
