TECHNOLOGY

Survey: Bad customer service is terrible for retention
Retailers who provide bad customer service may find themselves constantly paying the high price of acquiring new shoppers.
Kroger enters Walmart, Amazon airspace with drone pilot
Kroger is preparing to offer grocery delivery via autonomous drones, with a targeted twist.

Quick-service franchise operator serves up fresh data

Franchise Management Inc. is enabling data-driven decision-making across the entire enterprise.
Three grocers take online SNAP payments for Instacart orders

Publix, The Save Mart Companies, and Price Chopper/Market 32 are accepting federal benefit payments for eligible online orders.
Survey: The more payment methods, the merrier your customers

Retailers need to provide a variety of frictionless payment options to avoid losing customers and sales.
CSA Exclusive: Cannabis retailer grows stores during pandemic

Cannabis retail conglomerate Parallel is making sure that its new store managers keep up with the buzz from corporate headquarters.
Carvana expands in South, Southwest

An omnichannel platform or buying and selling used cars is extending its reach in Alabama, Florida, and Utah.
The ‘Roaring 20s’ are coming – get your tech ready now

Consumer spending is already showing signs of a post-vaccination surge, and retailers need to have the right technology to respond.
Casey’s mobilizes for deeper market insights

Casey’s General Stores is tracking and optimizing competitive market data using a suite of mobile apps.
New website provides one-stop hub for gift card givers

Digital gift cards from over 100 brands, including major financial networks, are for sale in a full-service digital mall.
The Container Store organizes customer data for analysis

The Container Store is taking a data-driven approach to understanding its customers’ complete omnichannel journey.
Macy’s brings wine out of the cellar to your door

Macy’s is replacing its Macy’s Wine Cellar online subscription program with a new online wine store.