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04/30/2021

Quick-service franchise operator serves up fresh data

Dan Berthiaume
Senior Editor, Technology
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Franchise Management Inc. (FMI Group) is enabling data-driven decision-making across the entire enterprise.

New Brunswick, Canada-based FMI Group, one of North America's largest operators of Pizza Hut, KFC, Taco Bell, Burger King, and Panera Bread Café franchises, is deploying the Algonomy Restaurant Analytics Solution. Leveraging the SaaS-based enterprise analytics platform, FMI Group intends to transform its digital customer engagement.

The company will apply Algonomy’s algorithmic analysis to help drive insights in demand forecasting, inventory management, operations, e-commerce, customer experience, marketing and CRM, audit and compliance, associate training, and productivity.

"In this fast-paced, digital-first world we have to make important decisions quickly to keep up with ever-changing consumer needs and preferences,” said Arlene Dore, CFO, FMI Group. “We believe Algonomy will give us a strong data foundation and the insights we need to make better and more timely decisions.”

"Algonomy's platform is designed to democratize the power of data across the enterprise by delivering analytics-driven actionable insights to each and every role,” said Sivakumar Hariharaiyer, SVP Americas & Europe at Algonomy. “This culture change towards data-driven decision making is key to digital transformation in the restaurant vertical. We're proud to be FMI Group's partner in this exciting transformation journey.”

FMI Group operates more than 350 Pizza Hut, KFC, Taco Bell, Burger King, and Panera Bread Café stores across 18 Canadian provinces and U.S. states.