Macy’s rebrands with customer-focused brand platformMacy’s is putting a big new emphasis on personalization, in-store and online. CSA Exclusive: H&M streamlines fulfillment with roboticsA global fashion giant is increasing the efficiency of online order fulfillment by implementing robotic technology in its North American warehouses. Survey: Customer expectations for chatbots are… A new survey reveals the most popular benefits consumers expect to gain from interacting with customer service chatbots. As inflation bears down, retailers can uplift consumers This moment in time continues to serve up an unfamiliar combination of factors that are complicating life for retailers and consumers alike. Survey: Winning retailers differ from peers in pricing strategy Top-performing retailers stand out in how they look at and respond to pricing challenges. Saks Off 5th rebrands to expand reach Saks Off 5th is updating its brand identity to appeal to younger, fashion-minder customers. How AI, control towers and robotics can help combat inflation Inflation is a serious concern for U.S. consumers, with prices reaching a new high in January. Bad customer service puts brands at risk Consumers do not give brands a lot of leeway in the level of service they expect. CSA Exclusive: Innovation comes to exception-based loss prevention Exception-based reporting for loss prevention is being enhanced with technologies such as 5G networking, video analytics, RFID, and blockchain. Virtual shopping boosts conversions at furniture rental retailer Cort is enabling customers to virtually interact with and view furniture products, and seeing positive financial results. First Previous 567 568 569 570 571 Next Last
