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Omnichannel

  • eBay Enterprise gets ‘Nice’ with customer engagement

    King of Prussia, Pa. – eBay Enterprise has helped its clients reduce average handle time and save money by using the NICE Interaction Analytics solution. eBay Enterprise processes roughly 17 million contacts per year on behalf of its retailers, across a full range of channels including phone, chat, email and social media. Its key focus is on lowering average handle time (AHT), delivering consistent, high quality service, and enhancing the consumer experience.

  • Jo-Ann buys in on 'Buyable Pins'

    Jo-Ann Fabric and Craft Stores is signing up for a new e-commerce product from Pinterest that allows users to shop in a whole new way.

  • Target sells pharmacies to CVS Health

    Target plans to sell its pharmacy business to CVS Health for $1.9 billion and rebrand its nearly 1,700 prescription departments as CVS/pharmacy in a blockbuster deal that stunned the health care world.

  • Chinese Laundry cleans up omnichannel inventory

    Los Angeles – Accepting an online order and then cancelling it due to inventory shortages is probably the most damaging customer interaction an omnichannel retailer can have. Vertical specialty footwear retailer Chinese Laundry, which operates a direct-to-consumer website as well as two stores in Las Vegas and one in Canoga Park, California, is well aware of this problem.

  • Neiman Marcus to be shoppable on Pinterest

    Neiman Marcus customers will soon be able to purchase their favorite finds via Buyable Pins on Pinterest.

    The retailer announced that millions of pins on Pinterest later this month will become buyable, offering a simple and secure way for customers to buy their favorite finds. In just a few taps, on any iOS enabled device, a customer can buy the products he or she has Pinned or discovered. This service will be solely offered in the U.S. at this time.

  • Jo-Ann Fabric among first retailers to partner with Pinterest’s new Buyable Pins

    Hudson, Ohio -- Fabric and craft specialty retailer Jo-Ann Fabric and Craft Stores is one of the partners for Pinterest’s new Buyable Pins, which is the social networking site’s first crack at e-commerce. Buyable Pins allow consumers to complete the process of discovering a product, saving it to a board and buying it directly on Pinterest.

  • Lands' End to offer curated collections

    As more retailers look to offer curated merchandise to shoppers, Lands' End has launched a new microsite allowing customers to shop products selected by "guest editors".

  • Vera Bradley appoints executive VP, CMO

    Fort Wayne, Ind. - Vera Bradley, Inc. announced that Theresa Palermo has been named executive VP, CMO, effective June 22.

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