Data & Analytics

“A name badge stating a sales associates’ name, title and area of expertise is a personalized introduction to the customer, one that the survey clearly establishes as a pathway to developing better customer relations with the retailer, as well as generating more sales and frequent visits,” says Marla Kott, CEO of Imprint Plus.

On the heels of an expectation exceeding first quarter performance, Brown Shoe Company’s new “Caleres” corporate identity takes effect following the company’s shareholders meeting on May 28, which begs the question, what’s a Caleres?

The Kroger Co. is teaming up with the USO on a new customer engagement campaign to raise money for military veterans and their families.

Customers and associates of Kroger Co. stores (including Ralph's, Food 4 Less and other divisions) will be able to show their support through July 21 by donating their spare change in specially-marked coin boxes at the check stands in all Ralphs supermarkets. One-hundred percent of all donations will go to the USO. But new this year is a digital marketing element in which veterans tell their stories on honoringourheroes.com.

Amazon Inc. says it is planning to start hiring for more than 6,000 full-time jobs at fulfillment centers across the United States.

The stronger dollar hurt Tiffany and Co. in the first quarter, but the retailer's new efforts to woo ultra-wealthy shoppers helped offset weakness in its tourist business.

San Jose, Calif. – EBay Inc. is planning to roll out a service called Promoted Listings that will let sellers pay a percentage of sales resulting from listings that receive special promotion on the site. Sellers can agree to pay a higher percentage of sales to receive better placement of ads, although popularity of promoted items and seller reputation will also be considered in placement.

Dublin, Ohio – The Wendy’s Company is the latest retail chain to open a dedicated technology center. Wendy’s has launched 90 Degrees Labs near the campus of The Ohio State University in Columbus, Ohio.

Waban, Mass. - Chick-fil-A took the second spot in the annual Temkin Customer Service Ratings, tops among all retailers and food service chains. Other retailers and food service companies in the top 12 include Aldi, Trader Joe's, Publix, Panera Bread, H-E-B, Amazon.com, and Bed Bath & Beyond.

Supermarkets, retailers, and banks, as an industry, earned average ratings of "strong.” Retailers RadioShack and Sears were ranked at least 15 points below retail industry average.

South Bend, Ind. - TireRack.com, an online retailer for tires, wheels and performance accessories, has launched its new consumer website. The new site has been developed to make consumer visits faster, easier and more informative.

The new TireRack.com features an all-new look, fast and easy navigation, a fresh user interface and improved product presentation, as well as additional historical information. Site shoppers have access to intelligence culled from more than 150,000 Tire Rack consumer surveys.

Seattle – Amazon.com is reportedly preparing an online marketplace for handmade goods that will appropriately enough be known as “Handmade.” According to the Wall Street Journal, Amazon has been sending targeted emails to Etsy sellers inviting them to sell their wares on Handmade.

The invites do not specify when Handmade will launch or what type of fees sellers will be charged. Etsy sellers are being asked what category of goods they make, such as apparel and baby, and can also select subcategories such as jewelry and home.