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Survey: Chick-fil-A nabs second place in customer service


Waban, Mass. - Chick-fil-A took the second spot in the annual Temkin Customer Service Ratings, tops among all retailers and food service chains. Other retailers and food service companies in the top 12 include Aldi, Trader Joe's, Publix, Panera Bread, H-E-B,, and Bed Bath & Beyond.

Supermarkets, retailers, and banks, as an industry, earned average ratings of "strong.” Retailers RadioShack and Sears were ranked at least 15 points below retail industry average.

On average, hotels and computers increased the most between 2014 and 2015, while supermarkets, rental car agencies, and major appliances dropped the most. Home Depot, Ross, Marriott, and eBay led 12 companies that improved by at least 10 points between 2014 and 2015.

Insurance/credit card provider USAA took the top customer service rating of all industries.

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