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Predictive Analytics

  • Papa John’s delivers – on the back end

    For pizza retailer Papa John’s International Inc., successful customer delivery begins with successful delivery in the supply chain.

    Papa John’s is optimizing routes, improving on-time store deliveries and enhancing the performance of its transportation fleet by using transportation modeling capabilities from the Manhattan Associates Transportation Management Solution.

  • What channel are digital buyers flocking to?

    Consumer trend data shows that more than half of digital shoppers will use one specific channel for making purchases at least once within a year.

    According to a new report from eMarketer, 95.1 million Americans ages 14 and older, or 51% of digital buyers, will make at least one purchase via a smartphone during 2017. This figure will rise to 55% by 2020.

  • Regional grocer fights crime and poor service

    Tops Markets, a 167-unit supermarket chain based in Williamsville, New York, is leveraging advanced analytics to transform both its loss prevention and customer service efforts.

  • Lenox feeds on personalization, pricing

    Luxury dinnerware retailer Lenox is enjoying a feast of e-commerce delights with the aid of Oracle Commerce technology.

    Lenox boosted e-commerce sales 26% during the 2015 holiday season compared to the two previous holiday seasons after deploying Oracle Commerce solutions that improved areas such as search results, recommendations, and targeted promotions. At the beginning of the holiday season, Lenox began targeting promotions for customer segments and launching more complex pricing strategies.

  • IHL: Do retailers have their heads in the clouds?

    When it comes to systems infrastructure, retailers are moving in a particular direction.

    According to a new study from IHL Group, “Total Retail SaaS Market,” 26% of all retail spending on software in 2016 in North America will be cloud-based. This includes 60% of retailers’ e-commerce spend and 53% of their BI/analytics and sales/marketing software spend will be on cloud-based systems.

  • What went wrong at Advance Auto parts

    Warm weather hurt sales at Advance Auto Parts in the fourth quarter, but other factors were in play too as the company’s performance lagged competitors.

    The retailer said same store sales were negatively impacted by the timing of the New Year's day holiday, which fell in the 53rd week last year, by the foreign exchange currency fluctuations from its Canadian business, and by warmer winter weather.

  • Jet puts customer engagement into high gear

    Online retail platform Jet is getting a better idea of how well its customer service efforts are working with a new tool from service measurement/optimization company StellaService.

  • Tax refunds arrive later and that's a problem for Citi Trends

    Same store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

  • NRF issues optimist forecast for 2016 retail sales growth

    Retail industry sales will grow an estimated 3.1% in 2016, outpacing the 10 year industry average, as economic headwinds diminish, according to a forecast released by the National Retail Federation.

    The NRF sales forecast of 3.1% excludes automobiles, gas stations and restaurants and exceeds the 10 year growth rate of 2.7%. Non-store retail sales are forecast to growth between 6% and 9%.

  • Late refund checks hit Citi Trends

    Same-store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

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