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Predictive Analytics

  • Report: Shoppers increase online grocery orders, but want more value

    More shoppers are buying groceries online, but a majority are ready to switch grocers in favor of a better online experience.   This is according to the “2017 Grocery eCommerce Forecast,” a report from Unata, which surveyed over 500 U.S. shoppers about online grocery shopping habits, intent and barriers. Details revealed that 31% of U.S. shoppers are likely to order groceries online in 2017, up from 19% of shoppers that bought groceries online in 2016.   

  • Consumer confidence backs off 15-year high

    Consumer confidence slipped slightly in January after reaching a 15-year high in December, though outlook for the present overrode the outlook for the future.   The index now stands at 111.8 (less than an expected 113), down from 113.3 the previous month.  

  • Pinterest expands ‘search advertising’

    Pinterest is taking its search program to the next level.   The social media site now offers Search Ads, a feature that enables retailers to run ads as “pinners” type keywords into the search bar. The program, which started as a limited test, is now comprised of a full suite of features, including keyword and shopping campaigns that are shown in search results, as well as new targeting and reporting options, Pinterest’s head of global sales, Jon Kaplan, said in the company’s blog.  

  • Creating Real-time Competitive Advantage with Mobile Data Capture

    Through the deployment of mobile data capture solutions, retailers can gain a wealth of real-time operational data and insight. On the front end, consumer barcode scans provide enterprises with valuable insights into shopping behavior and help to strengthen consumer relationships. On the back end, mobile barcode scans provide retailers with real-time snapshots into how products move through their supply chain.  

  • Report: Identity fraud hits record high

    Identity fraud is at an all-time high, and despite industry efforts, fraudsters continue to rack up victims.   According to the “2017 Identity Fraud Study,” the number of victims increased by 16%, rising to 15.4 million U.S. consumers in the last year — a record high since Javelin Strategy & Research began tracking identity fraud in 2003.   

  • Home improvement giant in big commitment to wind power

    On a wind farm near McAllen, Texas, with windmills that stand taller from tip to base than the Statue of Liberty, Home Depot is harvesting enough electricity to power 100 Home Depot stores.   The juice is flowing because of the Atlanta-based retailer’s deal with EDP Renewables North America, a deal that marks Home Depot’s first major investment in a wind-powered renewable energy project. The company says that in addition to supplying power to 100 stores, the deal provides $150,000 in local community benefits.  

  • Exclusive Q&A: GameStop talks strategy

    In an era when gamers want new releases in their hands as quickly as possible, GameStop is changing the rules.   The gaming retailer calls its updated strategy a “new moment of truth.” Described as the gap between when a consumer purchases merchandise and actually receives it, this timing can truly make or break the chain’s reputation going forward — especially as digital retailing increases customer expectations.  

  • Lululemon’s journey toward ‘mindful’ customer interactions

    Like the principle of yoga, Lululemon Athletica knows the value of learning from a journey — in this case, its shoppers’ journeys.   In fact, this information will help the athletic apparel retailer hit its newest milestone: “touching one billion people and doubling our revenue over the next five years,” Miguel Almieda, Lululemon’s executive VP digital, said at last week’s NRF Convention and Expo in New York City.   

  • Report: Fraud, risk incidents rise in 2016

    Fraud, cyber and security incidents escalated in 2016.   That’s according to the “Kroll Annual Global Fraud and Risk Report,” which surveyed executives worldwide across multiple industries and geographies. The study noted that 82% of the respondents experienced a fraud incident in the past year compared to 75% in 2015.  

  • Office Depot ups the ante on workforce management

    The omnichannel experience continues to raise the bar on the customer experience at Office Depot — all while taking a toll on labor.  
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