Consumer Analytics

Tel Aviv, Israel - Default image formats, used by up to 95% of all websites, do not deliver the highest level of user satisfaction. According to a new study of moment-by-moment emotional responses in universal facial expressions of more than 250 participants conducted by NeuroStrata on behalf of application delivery/security provider Radware, 65% of participants have felt frustrated by images taking too long to load.

Boston – Lifecycle marketing technology provider QuickPivot has selected Datawatch to power the advanced reporting capabilities in a new hosted campaign management platform. QuickPivot offers a cross-channel marketing platform and marketing services that provide lead generation and nurturing, as well as closed sale, upsell and cross-sell.

Stockholm -- The U.S. payments market is getting a new player: Klarna, a Swedish e-commerce company focused on simplifying buying, plans to expand to the U.S. market in early 2015. The nine-year old company has an impressive track record in Europe that includes more than 25 million users and 45,000 retailers including Asos, Spotify and Zara.

Atlanta -- Home Depot Inc. confirmed that some 56 million payment cards were likely compromised in its five-month data breach, making it the largest known breach of a retail company’s computer network to date. By comparison, the widely publicized breach at Target last December affected 40 million credit and debit cards.

Digital identity solution provider ID.me has unveiled its new retail rewards marketplace, which helps retail brands hyper-target valuable influencers and consumer segments with exclusive offers that are protected from fraud.

New York -- The nation’s three largest off-price retailers (TJX, Ross Stores and Burlington) will see above-average growth, in the 6%-8% range, over the next five years, compared with 4% growth for the broader retail industry, according to a new report by Moody's Investors Service. The leaders in the space have thousands of vendor relationships and significant scale, so supply constraints aren't likely to hinder their growth, the report noted.

Canada’s leading food and drug retailer Loblaw Companies is highly regarded for its private label prowess and now its President’s Choice brand is the focus of the most ambitious marketing initiative ever.

Louisville, Colo. -- QuikTrip is North America’s favorite convenience store chain, according to a study by Market Force Information, a leader in customer intelligence solutions. More than 5,000 consumers were polled for the study, designed to uncover which convenience stores consumers prefer and why.
 

Westlake Village, Calif. -- Hhgregg ranks highest among appliance retailer websites, with a score of 865, up by a significant 41 points from 2013, according to the J.D. Power 2014 Appliance Shopper Website Evaluation Study. The improvement is attributed to an increase in the speed of the website, up 63 points to 875, and a redesign of the website review section to include the highest and lowest customer appliance ratings at the top of the site.  Following Hhgregg in the rankings are The Home Depot (842) and Best Buy and Lowe's in a tie (839).

As more retail promotions migrate online, RetailMeNot has introduced two new products poised to disrupt the traditional print circular.

The new offerings are branded as RetailMeNot Circulars and RetailMeNot Showcase and are part of the company’s portfolio of solutions designed to help retailers and brands increase sales and grow awareness.