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Consumer Analytics

  • In store leaders becoming online laggards

    The online grocery channel, while a minor part of FMCG/CPG sales in the U.S. currently, is widely anticipated to be a primary driver of growth for the category in the coming years. And the emergence of this channel can’t happen too soon - total dollar sales for FMCG/CPG products increased just 1.5% last year according to IRI. But change is coming.

  • Samsung releases beacon solution

    Ridgefield, N.J. –- Samsung is taking direct aim at the burgeoning market for Apple’s iBeacon in-store marketing/messaging solution with its own new beacon-based tool called Proximity. Like iBeacon, Proximity uses Bluetooth Low Energy beacons to identify and track the location of shoppers in a store by their mobile devices and send them offers and promotions based both on their purchase history and location in the store.  

  • Online retailers miss sales with irrelevant items

    London, U.K. -- Nearly three-quarters of online retailers (74%) miss out on sales by promoting irrelevant items to online shoppers. According to new research from OrderDynamics, as retailers prepare for the crucial holiday shopping season, many could be driving customers away by promoting irrelevant products, failing to build customer relationships through intelligent follow-up, and ignoring consumer preferences on end-to-end order tracking.  

  • Friday Halloween spurred early holiday spending

    Atlanta -- This year, a Halloween that fell on Friday helped boost spending growth in October, according to the monthly SpendTrend report from First Data Corp. 

  • Most customers frustrated by self-service technology

    Lisle, Ill. -- Glory Global Solutions found that the overwhelming majority of U.S. consumers using self-service machines (88%) have felt frustrated by the technology, this according to the company’s latest research study on the use of self-service technology.  

  • Black Friday behavior, according to the sexes

    When it comes to getting a great deal, Black Friday and Cyber Monday are big shopping days for consumers. But according to new research from Nielsen, men and women have different shopping behaviors on these two retail holidays.

  • Sears encouraging customers to shop its way

    Sears is offering early access to Black Friday deals as a means to entice customers to join its free Shop Your Way membership-based loyalty program.

    The retailer said its Shop Your Way members can begin Black Friday a week early at Sears.com when exclusive pricing on key items becomes available at 6 p.m. on Nov. 20. Then on Thanksgiving Day, Sears stores will open at 6 p.m. with more than 1,000 doorbuster deals continuing through 1 p.m. on Black Friday.

  • Survey: More men buying groceries, not happy

    Chicago -– The perception of men as not enjoying the process of grocery shopping may have some truth to it. More men are grocery shopping for themselves or their families now than in the past, but they’re not happy about it, reports The NPD Group.  

  • Study: Same-store sales rise 1.3% in October

    Arlington, Virginia –- Brick-and-mortar retailers have at least one good piece of news to cheer them up this fall. U.S. same-store retail sales were up 1.3%, or $3.9 billion, in October 2014, driven by a 2.2% increase in dollars per transaction, according to data from the Applied Predictive Technologies (APT) Index and historical U.S. Census data.   

  • Study: Amazon doubles overall e-commerce same-store sales in Oct.

    Morrisville, N.C. --  Amazon.com’s same-store increase rate dropped from September to October 2013, but still more than doubled the same-store sales growth rate of overall e-commerce. According to data from cloud-based e-commerce solutions provider ChannelAdvisor, Amazon's October same-store sales came in at 32.4%, a decrease compared to August's 37.9%.  
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