Consumer Analytics

High shipping costs are the major barrier to adoption of global online shopping.

That is according to the 2015 Pitney Bowes Online Shopping study. High shipping costs (64%) were ranked as the biggest barrier in the survey, followed by additional fees owed at time of delivery (48%) and product delivery taking too long (39%).

Product returns are also a major concern, as 33% of global shoppers cited online return policies and processes as deterrents.

The latest retail data breach demonstrates that hackers will victimize whoever is vulnerable.

America’s Thrift Stores, an Alabama-based, 18-store for-profit chain that sells donated items and then contributes a significant portion of the profit to local charities, has been breached. Hackers used malware to compromise the systems of a third-party service provider, which gave them access to the America’s Thrift Stores network.

The latest retail data breach demonstrates that hackers will victimize whoever is vulnerable.

America’s Thrift Stores, an Alabama-based, 18-store for-profit chain that sells donated items and then contributes a significant portion of the profit to local charities, has been breached, Hackers used malware to compromise the systems of a third-party service provider, which gave them access to the America’s Thrift Stores network.

It’s officially fall and, for retailers, this means holiday shopping season is right around the corner. For most, the season is marked by increased sales, both on and offline, and an opportunity to tap the highly profitable demographic of holiday shoppers. Likewise, it’s a chance for merchants to explore new markets and test new locations for possible retail site development.

Instead of sending holiday cards, retailers with physical stores may want to send texts, instead.

According to the new seventh Annual Holiday Research Study from e-commerce technology platform MarketLive, 78% of shoppers are likely to visit a store as a result of a text promotion or alert via mobile device.

In addition, 56% of shoppers look for gift ideas on social sites like Pinterest, and 55% are now comfortable with sharing their preferences with retailers in exchange for convenience and personalized product recommendations

Simple physical packaging doesn’t cut it for today’s omnichannel consumer.

Although 85% of U.S. adult shoppers say reading a product package helps them make in-store purchase decisions, 78% have wanted additional information about a product after reading a product's package, according to a new Harris Poll commissioned by Digimarc Corp.

PayPal is helping U.S. customers and retailers with a new shipping perk.

The payment services platform is expanding Return Shipping on Us, a service that refunds return shipping costs to consumers on eligible online purchases, to the U.S.