Artificial Intelligence

Manhattan Associates Momentum 2014

“We will have real-time temperature monitoring by the end of the year. Imagine what that means.”

— Tony Thompson, president and COO, Papa John’s International Inc.

“It’s hard to talk to anyone at Amazon. Everything has to be automated through their site.

A new toothbrush from Oral-B might make brushing less of a burden, and it's thanks to an app.

As the key cog in the wheel of a retail chain’s financial structure, today’s retail CFOs find themselves caught in the crosshairs of senior management and stakeholders demanding maximum profit and measurable growth amid increased consolidation and tightened revenues.

But that’s nothing new. Financial chiefs have always had to balance profit and loss with expansion strategies.

A pound of prevention (which in this case means the use of chip-based payment cards, encryption of data stored in the enterprise, and restriction of third-party network access) is not a complete cure when it comes to improved data security for retailers, according to panelists at the recent CIO Symposium at the MIT Sloan School of Management in Cambridge, Massachusetts.

One complicating issue is that the “cloud” is becoming a “fog” as the Internet of Things continues expanding the range of devices that are online with IP addresses, creating new security liabilities.

“IP ad

By Adam Blake, VP and General Manager, Department and Specialty Retail, NCR

Cambridge, Mass. - Vee24, a provider of live video assistance solutions, is releasing the VeeStudio Software Development Kit (SDK) for iOS and Android, as well as VeeAssist, a new co-browsing product designed to enhance call center satisfaction. VeeAssist expands the company’s assisted selling solutions, including live video help, from the Web to now also support traditional telephony-based call center engagements, while the mobile toolkit extends its live help solution into brands’ iOS and Android mobile applications.

Woods Supermarket improves loss prevention at POS

Cameras at the point of sale have become a routine feature of brick-and-mortar stores. They help ensure that items do not get stolen or accidentally passed through checkout lines without being scanned. But the “tale of the tape” by itself is not always obvious when it comes to detecting and preventing loss at the POS.

“I’ve been a cashier, so I know a cashier can miss something,” said Doug Haworth, director of loss prevention, Woods Supermarket.

Retailers employing variety of solutions to reinvent the checkout

The store is generally considered to represent the “last mile” of the retail supply chain. In recent years, retailers have focused on making this final, crucial step as easy and convenient for customers as possible.