Artificial Intelligence

McLean, Va. - Digital identity solution provider ID.me has unveiled its new retail rewards marketplace, which helps retailers hyper-target influencers and consumer segments with exclusive offers that are protected from fraud. The new product extends ID.me’s coverage from niche affinity groups like the military and students to all consumers.

Stockholm -- The U.S. payments market is getting a new player: Klarna, a Swedish e-commerce company focused on simplifying buying, plans to expand to the U.S. market in early 2015. The nine-year old company has an impressive track record in Europe that includes more than 25 million users and 45,000 retailers including Asos, Spotify and Zara.

L'Oréal USA Women in Digital, a program that recruits, supports and promotes female entrepreneurs in technology, has announced the three new companies that have been selected as winners of its 2014 NEXT Generation Awards.

The winners — GLAMSQUAD, Jibo and Shareablee — were honored Thursday evening at an event in New York City hosted by athlete, fashion pioneer, actress and L'Oreal Paris spokeswoman Aimee Mullins, to celebrate both established and up-and-coming female leaders in technology.

Indianapolis -- Real estate giant Simon on Thursday announced 'Simon Launch,' a retail startup competition aimed at discovering, investing in, and accelerating the top startups in the retail industry. Simon will co-invest in the competition's winners through its recently formed venture capital arm — Simon Venture Group — in collaboration with Plug and Play,  a global investor and technology accelerator that specializes in growing tech startups. Simon will also become an Anchor Member of Plug and Play's Retail Accelerator program.

West Sacramento, Calif. -- The U.S. Environmental Protection Agency’s GreenChill Partnership announced that Raley’s Family of Fine Stores received a GreenChill 2013 Achievement Award for extraordinary leadership and initiative in achieving the Partnership’s mission to better protect the Earth’s ozone layer and reduce the impact on climate change through innovative refrigeration systems.

Plug and Play, a business accelerator that specializes in tech startups, is holding its quarterly pitch competition event on its campus in Sunnyvale, California, on Thursday, September 18, from 9:30 a.m. to 7 p.m. PDT. The Plug and Play Fall Expo 2014 will feature 40-plus startup pitches, panel discussions and corporate networking. Chain Store Age will be in attendance — watch for a recap in the next edition of Customer Disruption!

By Graeme Grant, president & COO, CQuotient

Technology and the proliferation of communications channels have significantly altered the way brands and retailers approach customer engagement. What was a “nice-to-have” strategy of coordinating messages across shopping channels only three years ago is now a “sink-or-swim” requirement for merchants. Consumers engage across every touch-point and demand that retailers have an omnichannel communication approach to complement their always-connected behaviors.

New York - India, China, and Malaysia are the top-ranked offshoring destinations. According to the 2014 Global Services Location Index (GSLI) from A.T. Kearney, India, China, and Malaysia remain the top three offshoring destinations, and Asia continues to dominate, with six of its countries among the top 10.