Artificial Intelligence

Savvy retailers using technology to update look, feel of physical stores

What’s going to keep people coming back to physical store locations, as comfort levels with e-commerce rise every year? Savvy retailers are fighting technology with technology, refreshing the look and feel of their stores by integrating more gadgets, and using data in a more integrated way to inform strategy.

Technology is helping stores provide shoppers with a personalized experience.

San Francisco -- Sephora on Thursday officially unveiled its San Francisco-located Innovation Lab, which will focus on the development of new strategies and technologies for both in-store and mobile shopping. In conjunction with the debut of the Lab, the beauty retailer announced the rollout of four new digital programs:

Pleasanton, Calif. - Blackhawk Network Inc., a prepaid and payments network, has expanded its digital services platform. The digital services platform is now enabled with exchange services, which allows users to instantly sell their retail, restaurant and a variety of other brands' gift cards.  

By Kent Smith, Galleria RTS

Well-stocked shelves and falling sales is a dilemma faced by many retailers today. New technology advancements such as mobile discount apps are the latest threat to grocery retail sales. Many people simply complete their grocery shopping from the convenience of their own home.

Retailers are finding it hard enough to survive, let alone thrive with channel and segment blurring making it a consumer world. The message is simple, have what you want, when you want it and at the price you want to pay.

By Hyaat Chaudhary, CEO, Carbon Media Group

At a time when the traditional separation between online and brick-and-mortar retailers is blurring, brands need to be smarter to win on the digital front. The ability to establish a presence online — and to capitalize on digital marketing and promotions driven by social media and other online tools — is no longer a luxury: it is a necessity.

New York -- Visa Inc., Pizza Hut and Accenture have teamed up to develop a connected car to test mobile and online purchases on the go. The connected car is expected to feature Visa Checkout (Visa’s online payment service), cellular connectivity, Bluetooth Low Energy (BLE), and Beacon technology deployed at Pizza Hut restaurants to alert staff when the customer has arrived and is ready to pick up the order. Accenture is managing the integration of the technologies.

New York -- One of the most buzzed-about retailers in the country, Nadia Shouraboura, will present her singular vision of retailing in a digital age at Chain Store Age’s 51st annual SPECS Conference, March 15-17, 2015, at Sands Expo at the Venetial/Palazzo Hotel, Las Vegas.

I recently spoke with Deepak Advani, new general manager of the IBM Commerce business unit, to get some insights on the current state of retail IT and what kinds of offerings for retail IBM Commerce is focusing on. Following are three insights from our conversation.

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