Artificial Intelligence

The explosive growth of device connectivity, wireless technology, cloud computing and advanced analytics has driven the Internet of Things (IoT) from vision to reality. Devices with embedded sensors are enabling advanced, automated communications for retail businesses and customers. These connected devices are driving deeper engagement, providing new experiences and opportunities, creating new revenue opportunities and enabling better business insight.

Taking proactive approach can save energy, costs

Unexpected heating, ventilation and air-conditioning system repairs or breakdowns can result in unplanned store downtime or customer comfort issues for retail stores. With comfort such an important part of the customer experience, one that can impact sales, HVAC systems are indeed a critical component for retail stores.

In addition, HVAC systems are one of the largest sources of energy consumption in retail stores.

Saks Fifth Avenue reduces energy costs with LED retrofit

It’s often said that companies must spend money to make money, and this is true of investments in energy efficiency.

E-commerce infrastructure and cybersecurity initiatives. HVAC equipment upgrades and energy management systems. These days, retail CFOs must allocate capital expenditures to an ever-growing list of components — not all visible to the public but critical to corporate health. And while the role of the retail CFO has broadened considerably in recent years, becoming more strategic and more integral to business decision-making, capex spending remains a top item on their agenda.

“The CFO’s role in prioritizing investments, in what gets done, is still there.

It’s no secret that the rise of mobile devices is empowering consumers and altering the way they shop. But mobile isn’t just changing the game for consumers. It’s also empowering chain stores to take advantage of those behavior changes to strengthen customer relationships and distinguish the in-store experience.  

Here are five simple ways that chain stores can take advantage of mobile devices like tablets to enhance and differentiate the in-store experience and drive sales:

Redwood Shores, Calif. -- Oracle is enhancing its efforts to attract customers in the e-commerce sector.

The company on Monday officially launched its new Commerce Cloud, a flexible and scalable SaaS solution designed to make it easy for retailers to include e-commerce as part of their larger digital customer experience strategy. The new tool, built for the Oracle Public Cloud, is part of Oracle’s Customer Experience (CX) applications portfolio.

Quincy, Mass. -- Online grocer Peapod.com has joined the “farm box” movement that many local farmers markets and supermarkets are now promoting.

The company unveiled its Local Farm Box service, whereby customers in New York City; New Jersey; Eastern Massachusetts; Rhode Island; Pennsylvania; Maryland; Washington, D.C.; Virginia; Illinois; Indiana and Wisconsin will have the option of adding a box of produce from local farms to their virtual grocery cart.

In December 2014, Ecova released the findings of its 2015 Energy and Sustainability Predictions survey to better understand what’s on the minds of those involved in energy and sustainability management.

Duluth, Ga. - A majority of restaurant owners and managers believe that technology has a direct impact on increased revenue.

According to the 2015 NCR Restaurant Technology Pulse, 67% of respondents say technology helps drive revenue growth and 35% of restaurants are more dependent on tech tools compared to a year ago.

For decades, buying and installing phone systems in retail stores has remained a mundane experience. Times have changed.