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Survey: Loyalty engagement reaches saturation
New York - Consumers are reaching a saturation point when it comes to their level of engagement in loyalty and rewards programs. According to a new survey commissioned by Bond Brand Loyalty, while the number of programs in which members are enrolled continues to grow, from about 10 programs per member on average in 2014 to more than 13 per member in 2015, the number of programs in which members are active is not experiencing a corresponding increase.
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Books-A-Million reports Q4 profit jump
Books-A-Million continued to benefit from a spike in book sales and the popularity of Minecraft and Disney’s “Frozen” in the fourth quarter, as same store sales and profit increased.
The chain posted a profit of $3.5 million in the year ended Jan. 31 compared to a net loss of $7.6 million in 2013. Same store sales increased 0.4% in the year and rose 1.7% in the fourth quarter when total sales rose 1.8% and net income increased 0.8% at Books-A-Million over the previous year with sales hitting $474 million.

