Sales & Marketing

Washington, D.C. - An Obama administration proposal to expand overtime and redefine what it means to be a restaurant or retail manager may harm mangers’ career paths and undermine the quality of customer service they are able to provide. According to a new survey 200 salaried retail and restaurant managers conducted for the National Retail Federation (NRF) by GfK Research, 81% of respondents said there would be an adverse impact on customer service.

Airline passengers mourning the loss of in-flight catalog SkyMall may soon find a familiar sight in their seat pockets.

Scott Jordan, CEO and founder of multi-pocket travel clothing company SCOTTeVEST, intends to fill the vacuum created by SkyMall's loss with a new in-flight shopping experience: SKY2BUY. It will be in planes in test markets around the United States in June or July of this year.

"This summer, fly with SKY2BUY, your new mall in the sky," Jordan said.

Phoenix – PetSmart Inc. has named six new executives to its senior leadership team.  The additions reflect the first major hires by PetSmart’s newly installed president and CEO, Michael Massey.

Joining the Company are: Eran Cohen, executive VP of customer experience; Ron Cooperman, executive VP of strategy, Initiatives and real estate; Ted Passig, executive VP of buying and sourcing; Phil Vostrejs, executive VP of merchandise planning allocation, distribution and supply chain; and Brian Amkraut, senior VP of real estate.

Amazon is leveraging a hot trend in toys and education with a new online store focused on what is known as STEM.

The shop will feature a variety of toys and games that are focused on encouraging kids to develop science (S), technology (T), engineering (E) and/or math-related (M) skills.

Chicago -- Torrid, the edgy plus-sized apparel division of Hot Topic, will open a flagship on State Street in Chicago, on April 8. It’s part of 60 stores the retailer is planning to open across the country this year.

The 3,000-sq.-ft. store, located in The Loop, Chicago's historic shopping district, will be Torrid's tenth store in the Windy City.

Oak Brook, Ill. - Ace is the place with the helpful in-store pickup of online orders. Ace Hardware is nationally launching its free store pickup program beginning Wednesday, April 1 at participating Ace stores.

Free store pickup will allow customers to check their neighborhood Ace store's available inventory on Acehardware.com and either go in-store to make their purchase or place their order online and pick it up in-store the same day.

Cincinnati -- Macy’s announced that Bloomingdale’s plans to open a 150,000-sq.-ft., three-level location in fall 2018 in an all-new shopping, dining and entertainment center being developed in Norwalk, Connecticut, by General Growth Properties.

“This spectacular new shopping center will be a distinctive and upscale destination for Fairfield County and surrounding areas, prominently positioned at I-95 and Highway 7,” said Tony Spring, chairman and CEO of Bloomingdale’s.

New York -- U.K. toy retailer Hamleys Plc has opened Europe’s largest toy store, a 73,000-sq.-ft. location in Moscow. It is also the second largest toy store in the world, with Toys “R” Us’ Times Square outpost taking the top spot.  (As previously reported, Hamleys is planning to enter the United States).