Sales & Marketing

Washington, D.C. - An Obama administration proposal to expand overtime and redefine what it means to be a restaurant or retail manager may harm mangers’ career paths and undermine the quality of customer service they are able to provide. According to a new survey 200 salaried retail and restaurant managers conducted for the National Retail Federation (NRF) by GfK Research, 81% of respondents said there would be an adverse impact on customer service.

PetSmart Inc. is looking to drive growth with six new executive appointments focused in the areas of customer experience, merchandise planning, strategy, initiatives, sourcing and real estate.

The additions to the senior leadership team reflect the first major hires by PetSmart’s newly installed president and CEO, Michael Massey.

Phoenix – PetSmart Inc. has named six new executives to its senior leadership team.  The additions reflect the first major hires by PetSmart’s newly installed president and CEO, Michael Massey.

Joining the Company are: Eran Cohen, executive VP of customer experience; Ron Cooperman, executive VP of strategy, Initiatives and real estate; Ted Passig, executive VP of buying and sourcing; Phil Vostrejs, executive VP of merchandise planning allocation, distribution and supply chain; and Brian Amkraut, senior VP of real estate.

Chicago -- Torrid, the edgy plus-sized apparel division of Hot Topic, will open a flagship on State Street in Chicago, on April 8. It’s part of 60 stores the retailer is planning to open across the country this year.

The 3,000-sq.-ft. store, located in The Loop, Chicago's historic shopping district, will be Torrid's tenth store in the Windy City.

Books-A-Million continued to benefit from a spike in book sales and the popularity of Minecraft and Disney’s “Frozen” in the fourth quarter, as same store sales and profit increased.

The chain posted a profit of $3.5 million in the year ended Jan. 31 compared to a net loss of $7.6 million in 2013. Same store sales increased 0.4% in the year and rose 1.7% in the fourth quarter when total sales rose 1.8% and net income increased 0.8% at Books-A-Million over the previous year with sales hitting $474 million.

Oak Brook, Ill. - Ace is the place with the helpful in-store pickup of online orders. Ace Hardware is nationally launching its free store pickup program beginning Wednesday, April 1 at participating Ace stores.

Free store pickup will allow customers to check their neighborhood Ace store's available inventory on Acehardware.com and either go in-store to make their purchase or place their order online and pick it up in-store the same day.

Cincinnati -- Macy’s announced that Bloomingdale’s plans to open a 150,000-sq.-ft., three-level location in fall 2018 in an all-new shopping, dining and entertainment center being developed in Norwalk, Connecticut, by General Growth Properties.

“This spectacular new shopping center will be a distinctive and upscale destination for Fairfield County and surrounding areas, prominently positioned at I-95 and Highway 7,” said Tony Spring, chairman and CEO of Bloomingdale’s.

A new deal between IBM and The Weather Company promises to give retailers and suppliers access to a new range of insights to drive all manner of demand forecasting, merchandising and replenishment decision-making.