Loyalty Marketing

Sephora, Express, Art of Shaving and Things Remembered are among the retailers using a new, in-mall mobile retail solution from StepsAway.

Atlanta -- United Parcel Service Inc. said it will expand UPS My Choice and the UPS Access Point network, two of the company’s services that work together to provide online shoppers and global retailers with new personalized solutions to manage residential package deliveries.

UPS My Choice, the customizable online and mobile service where consumers choose delivery preferences and more, will now be available to consumers in 15 additional countries throughout North America and Europe. The service was introduced in the U.S. in 2011.

Reston, Va. -- Consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren't met, they'll abandon the experience entirely, according to a new study from Contact Solutions. Fifty-one percent abandon the cart and close the app (lost purchase) when they struggle in a retail app, and 20% stop using the app entirely.

New York -- Target Corp. is enhancing the digital experience for its customers. The company is revamping its existing flagship app (with new versions for both iPhones and iPads) and its Cartwheel coupon app, and is also developing a new app for pharmacy, with rollouts scheduled for later this month. The retailer is also in the middle of updating its gift registry app.

UPS plans to expand UPS My Choice and the UPS Access Point network, two services that, according to the company, work seamlessly together to manage residential package deliveries.
 
UPS My Choice, the customizable online and mobile service where consumers choose delivery preferences, will now be available to consumers in 15 additional countries throughout North America and Europe. UPS My Choice was first introduced in the US in 2011.
 

As part of its digital strategy, Avon has revamped its website.

"The Avon representative and her social circles have been the core of our business for more than 125 years," says Matt Harker, VP, Avon North America marketing. "The new site and a recently launched social media center help to forge strong connections between the representative and her consumers. We are giving her the tools, training and incentives to be a successful multichannel social seller."

Toronto -- Canadians are eager to embrace future-forward payment options like wearable devices and smartwatches, according to a new study by PayPal Canada that was conducted by Nielsen. Close to a third of Canadians (29%) have used their mobile phone to make an online purchase while on-the-go, and nearly a quarter (23%) having used their mobile phone in-person at a store to make a purchase.

Despite sluggish comparable store sales in the second quarter, Container Store chairman and CEO Kip Tindell is pleased with the company’s overall earnings performance, driven in part by increased average ticket growth as well as new store growth.