Loyalty Marketing

Walmart has figured out how to tap into its shoppers’ offline habits to drive more engagement online, according to a new report from Quartz.

Walmart has managed to do something very few retailers have accomplished: Convince millions of people its mobile app is useful enough to snag a prime spot on their phones’ home screen.

Read more about Walmart's strategy by clicking here.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

The Sports Authority is teaming up with Under Armour and MapMyFitness on a new fitness rewards program.

The retailer says rewards members soon will be able to earn retail rewards for completing activities within the MapMyFitness app.

The Sports Authority is teaming up with Under Armour and  MapMyFitness on a ground-breaking new fitness rewards program.

The retailer says rewards members soon will be able to earn retail rewards for completing activities within the MapMyFitness app.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Books-A-Million is teaming up with the nation’s largest children’s literacy organizations on a campaign that is sure to appeal to its core customers.

Through Sept. 19, customers at Books-A-Million can make a donation to Reading Is Fundamental. No purchase is necessary to donate, and contributions can be made at all Books-A-Million locations. Customers will receive an exclusive bookmark stating that they donated to Reading Is Fundamental.

The 175,000-plus retailers who sell through the cloud-based multichannel Shopify platform will soon have a new sales channel more easily available.

Shopify has partnered with Facebook to enable Shopify merchants to showcase and sell their products in the new Shop section on Facebook pages.

Since its launch in July, Jet.com is surpassing other retailers on gross merchandise value and doing a good job of building customer loyalty, according to Channeladvisor.

According to The Washington Post, Jet has had a 23% repeat buyer rate, better than the 17% seen at eBay and the 11% seen at Amazon during the same time period.