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Mass Merchant

  • Taubman Centers names new CFO

    Taubman Centers named Simon J. Leopold, treasurer and executive VP, capital markets, as CFO, effective Jan. 1.

    Leopold will succeed current CFO Lisa A. Payne, who will continue as vice chairman until she leaves the company in March. Payne has been with the shopping center development and management company since 1997. Earlier, she was a vice president of Goldman, Sachs & Co.’s investment banking division.

  • Target employee fitness takes high-tech turn

    Target Corp. is going high-tech with efforts to improve employee fitness. All 335,000 U.S. employees of Target will be offered free or subsidized wearable digital activity trackers from Fitbit Inc.

    As part of the program, management will have a dashboard that can track individual employees by activities such as how many steps they take in a day. The basic FitBit Zip device will be provided free, or Target will help employees pay for a costlier FitBit wristband device.

  • Here's the 4 ways retailers build customer loyalty

    There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

    According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

  • Target unveils major store initiative to enhance shopper experience

    Target Corp. is launching a major and wide-ranging initiative to improve its in-store shopper experience.  

    The initiative, called LA25, will be rolled out in 25 Target stores in Los Angeles. It involves everything from more helpful store signage and more modern fixtures to the exploration of RFID technology to help store associates track down missing products. The first wave of stores will be updated in the coming weeks, with a second batch getting a makeover in spring 2016.

  • Hancock Fabrics, Fred's vet to be new CFO at Gordmans

    Gordmans Stores has named a veteran from Hancock Fabrics to take over as CFO.

    The Omaha-based apparel and home decor retailer announced that James B. Brown has been appointed executive VP and CFO effective immediately.

  • Report details four ways retailers build customer loyalty

    There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

    According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

  • Amazon gives L.A. Prime Now gift

    Just in time for the holidays, Amazon.com has extended its addictive Prime Now service to Southern California by establishing four distribution hubs.

  • Ascena weighed down by writedowns in Q4

    Justice continues to be a drain for the Ascena Retail Group, but in the fourth quarter Lane Bryant also proved to be a burden, as the company reported a drop in same-store sales.

    The operator of Justice, as well as stores under the Lane Bryant, Cacique, Maurices, Dressbarn, and Catherines brands, said combined same-store sales declined 2% during its fourth quarter of fiscal 2015 ended July 25.

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