Mass Merchant

Amazon.com is priming consumers in southern California for fast delivery.

Amazon’s Prime Now one-hour delivery service, has expanded to Los Angeles and Orange County, including areas such as Santa Monica, Redondo Beach, Silver Lake and Irvine.

To support this expansion of Prime Now, Amazon has established four Prime Now hubs in southern California to serve its Prime members with superfast delivery on tens of thousands of items including paper towels, chilled and frozen items like milk and ice cream, and televisions and Kindle devices.

Twenty-five Los Angeles-area Target stores will be the crucible of innovating its shopping experience, the company announced Wednesday on its blog, A Bullseye View.

Kohl’s and Toys"R"Us are among the first retailers to announce their holiday hiring plans this year, and the numbers are more or less the same as last year for both companies.

Toys”R”Us plans to hire 40,000 employees at its stores and distribution centers throughout the country (about 5,000 less than last year). The retailer also plans to allow seasonal workers the opportunity to take on significantly more hours than in previous years, while also continuing to provide extra hours to current employees.

Target Corp. has operated an innovation lab in San Francisco since 2013, but now the retailer is eyeing a more accelerated and outward-focused approach to innovation.

In collaboration with Boulder, Colorado-based startup accelerator Techstars, Target is creating a new retail accelerator program that will launch next year in Minneapolis.

Taubman Centers named Simon J. Leopold, treasurer and executive VP, capital markets, as CFO, effective Jan. 1.

Leopold will succeed current CFO Lisa A. Payne, who will continue as vice chairman until she leaves the company in March. Payne has been with the shopping center development and management company since 1997. Earlier, she was a vice president of Goldman, Sachs & Co.’s investment banking division.

There are four key elements that sustain a customer’s loyalty over the long term (and price is not one of them), according to the newest research from Synchrony Financial.

According to Synchrony Financial’s 2015 Customer Experience and Impact Study, which examines 27 elements of the shopping experience, four experiences stand out as most valued by customers and translate into greater spend and loyalty for retailers.

Target Corp. is going high-tech with efforts to improve employee fitness. All 335,000 U.S. employees of Target will be offered free or subsidized wearable digital activity trackers from Fitbit Inc.

As part of the program, management will have a dashboard that can track individual employees by activities such as how many steps they take in a day. The basic FitBit Zip device will be provided free, or Target will help employees pay for a costlier FitBit wristband device.

Since its launch in July, Jet.com is surpassing other retailers on gross merchandise value and doing a good job of building customer loyalty, according to Channeladvisor.

According to The Washington Post, Jet has had a 23% repeat buyer rate, better than the 17% seen at eBay and the 11% seen at Amazon during the same time period.