eCommerce

(Photos courtesy of Toys 'R' Us)

Digital gift cards are less risky than retailers think, and that’s not the only common piece of online fraud “wisdom” that is false.

A retailer noted for consistently strong online customer service has received top ranking once again.

For the second consecutive quarter, L.L Bean is the top-ranked company in Stella Benchmarks from StellaService. During the third quarter of fiscal 2015, L.L .Bean ranked within the top 10 for four of five service areas in Stella Benchmarks, including phone (No. 5), email (No. 3), chat (No. 7) and returns (No. 4). In shipping, L.L. Bean ranked outside the top 25.

Nordstrom is adding some financial expertise to its board with its latest appointment.

The Seattle-based retailer has appointed Gordon Smith, CEO of Consumer and Community Banking at JPMorgan Chase, to the company's board of directors. The addition of Smith brings the total number of directors to 15 and the number of independent directors to 12. Nordstrom directors serve one-year terms and the company requires annual elections of all Board members. Smith will join the Compensation and Corporate Governance and Nominating Committees.

The off-price space is growing by leaps and bounds, with yet another department store retailer throwing its hat in the ring.

Lord & Taylor will debut its new off-price concept, Find @ Lord & Taylor, on Nov. 19, in Paramus, New Jersey. The 30,000-sq.-ft. store will feature women’s, men’s, kids’ clothing and footwear, along with home goods. According to reports, the initial store will be followed by six additional locations next year.

How busy is Times Square? Enough to support two Modell’s Sporting Goods stores.

The retailer is opening two new stores in the New York City metro area, including one at 136 West 42nd Street, its second Times Square location. Modell’s is also opening a store at Crossroads Plaza East in Rocky Point, New York.

The two new locations will expand the retailer’s portfolio to 155 stores in 10 states.

When it comes to retail rents, Manhattan’s Fifth Avenue is really in a class by itself. 

Upper  Fifth Avenue, between 49th and 60th streets,  is the most expensive retail corridor in the world, with rents rising 3.6% to $3,500 per sq. ft. through the first half of this year, according to a annual report from Cushman & Wakefield. (The top 10 streets are listed at end of article.)

Fifth Avenue rent was nearly double that of the second priciest corridor, Causeway Bay in Hong Kong, at $2,399 per sq. ft.

Ollie's Bargain Outlet Holdings Inc. is looking to a Sports Authority executive to fill the newly created position of senior VP of finance and chief accounting officer.

The company has named Jay Stasz to the position, which will report to John Swygert, Ollie's executive VP and CFO.