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Study: Kate Spade provides best online customer service in September
New York -- Kate Spade provided the best overall customer service in Sept. 2014. This marks the retailer’s first time topping Stella Benchmarks from customer service research firm Stella Service in 2014. The retailer ranked in every area measured across fulfillment and customer care. -
Big 5 tops Street in Q3 profit, revenue; will open 10 stores
El Segundo, Calif. –- Although Big 5 Sporting Goods Corp. saw its net income decline 17% to $7.5 million in the third quarter of fiscal 2014 from $9.1 million in the same period a year earlier, the retailer still beat Wall Street profit expectations. Big 5 also surpassed Wall Street forecasts with net sales of $265.1 million, up 2% from $259.1 million.