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Seasonal

  • Survey: Retailers hiring more experienced holiday help

    Retailers are paying more and offering more incentives to secure experienced in-store help to increase sales.

  • Study: Holiday service leaves shoppers not so happy

    Despite significant investments by many retailers, U.S. consumers are unsatisfied with the levels of customer service offered this holiday season.

    According to the new 2015 Retail Holiday Customer Experience study from customer engagement solutions provider Eptica, 35% of consumers are unhappy with the online experience. This figure rises to 40% in store.

  • Survey: Retailers hiring more experienced holiday help and thinking long-term

    Retailers are paying more and offering more incentives to secure experienced in-store help to increase sales

    At least that’s according to a new survey by Korn Ferry Hay Group, a leading global hiring and organizational advisory firm.

  • Connecting with Customers Through the Power of Scent

    Delivering an excellent in-store experience to customers is no easy task for retailers. In addition to ensuring your employees are offering exceptional customer service, you need to consider how shoppers will perceive every aspect of your store environment, including lighting, music, floor plans and merchandise display. But in determining how to create an optimum in-store environment, don’t forget one of the most important factors that can positively influence the customer experience—scent.

  • Walmart: Mobile is 'dominant shopping trend'

  • Cyber Monday spending hits all-time high

    Cyber Monday 2015 will be a day for the retail record books, at least until next holiday season.

  • ShopperTrak: In-store sales decline need to be viewed in context

    In-store sales declines over Black Friday weekend had many analysts buzzing about the future of brick and mortar. But an expert in store traffic cautioned that the declines should be taken with a grain of salt.

    “It’s important to view the decrease in context,” said Bill Martin, founder, ShopperTrak.

    Martin noted that where are several contributing factors, including fewer available store hours on Thanksgiving Day and a later Hanukah that is anticipated to push sales into December.

  • Kohl’s has a heck of a week

    With all the attention focused on generally strong online holiday sales during “Cyber Week” (Nov. 23-29), it may be instructive to look at the experience of one major retailer.

    Kohl’s has released an infographic summarizing what so far is a successful digital holiday shopping season. Among the facts and figures Kohl’s has released about the performance of Kohls.com during Cyber Week:

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