Consumer Attitudes & Behavior

The grocery industry has exerted the most consistent and visible efforts in implementing health and safety standards in response to the pandemic, followed by big-box and drug stores.

Consumers are starting to increase their online spending across traditional retail categories. 

The U.S. retail sector could take years to recover from the impact of COVID-19, and the hit could be worse than that of the Great Recession. 

In its report focusing on 2020’s historic first quarter, JLL observed that retail and real estate were among the industries hardest hit by COVID-19.

Amazon said it will donate $10 million to 11 organizations “working to bring about social justice and improve the lives of Black and African Americans.”

Shoppers want retailers to offer clean stores and delivery perks in response to COVID-19.

The biggest deal ever in the luxury market — the $16.2 billion acquisition of Tiffany & Co. by luxury good giant LVMH — may no longer be a sure thing. 

Grocery shoppers are visiting Amazon more during the COVID-19 pandemic, but will respond to certain e-commerce features.