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The retailer with the best customer experience is…
Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating. -
Dunkin’ Donuts expanding in the South
Dunkin’ Donuts is growing its footprint in Alabama and Mississippi. The chain signed development agreements with two franchise groups to develop 17 locations throughout the two states during the next several years. Existing franchisee Birmingham Donut Holdings plans to develop nine new Dunkin' Donuts restaurants in Birmingham, Alabama. The group currently operates 34 restaurants throughout Alabama and Florida.

