Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 4/23/2020
Survey: Customers willing to allow more time for deliveries during COVID-19
Retailers have some leeway with delivery during the COVID-19 pandemic, but they need to maintain communication. - 4/22/2020
J.C. Penney leverages reverse supply chain for charity
J.C. Penney Co. is helping customers donate used items to support job training and education. - 4/22/2020
Instacart to hire 250,000 new shoppers; adds new safety measures
Instacart is responding to a continuing demand surge with new hires and extra steps to increase the safety and income of its shoppers. - 4/22/2020
Walgreens takes its annual effort to end child poverty digital
Walgreens is observing Red Nose Day this year with a nod to social distancing. - 4/22/2020
COVID-19 constraints limit Best Buy’s ESL plans
Best Buy is cutting back the scope of an electronic shelf label (ESL) rollout as the COVID-19 pandemic continues. - 4/22/2020
CSA Exclusive: Remarkable customer experience leads to retail success
A leading retail influencer advises retailers to connect with their customers in memorable and personal ways. - 4/22/2020
Study: Cashierless stores play a role, but how big?
New analysis of the Amazon Go cashierless convenience/grocery store format suggests not every retailer may want to adopt it. - 4/21/2020
Retailers connect employees, customers with Google Meet
Shopify and Schnucks are leveraging cloud-based teleconferencing technology to maintain customer service levels during the COVID-19 pandemic. - 4/21/2020
Amazon donates grocery deliveries to food banks
An e-tail giant is helping disadvantaged seniors receive free meals during the COVID-19 pandemic. - 4/21/2020
Lamps Plus offers expert advice – at a distance
A specialty lighting retailer is providing free online lighting design services.
