Michaels completes crafting in-store package service

Shoppers at Michaels Stores have a new omnichannel activity to pursue.

Specialty arts and crafts retailer The Michaels Companies Inc. is partnering with UPS to make it easier for customers to ship and receive packages. The retailer has completed a rollout of the UPS Access Point network to its more than 1,100 U.S. retail locations. This collaboration enables stores to offer one-stop package pickup and pre-labeled drop-off services aimed at e-commerce buyers and sellers. 

Through the partnership, Michaels customers can have UPS packages ship directly to a Michaels store using the UPS My Choice webpage or app, as well as have the option to drop off pre-labeled shipments. UPS is also working with retailers to provide shoppers the option of selecting their nearest UPS Access Point location during the checkout process.

The two companies began a pilot program in Austin late in 2018 and added Atlanta and Dallas as test markets in 2019, before beginning national rollout to all Michaels stores in summer 2019.

“Michaels has long been recognized as a one-stop shop for all décor and creative needs, and providing value to our customers through UPS Access Point locations will bring added convenience to our shoppers,” said Matthew Rubin, Michaels senior VP of business development and growth. “Whether picking up a package from one of our stores, dropping off a pre-labeled return package or shipping off the latest fine art, DIY projects – or anything else you’d like to ship – directly from your favorite Michaels location, we’re here for you every step of the way.”

UPS is in the midst of expanding several new delivery services, including Access Point, this year in an effort to keep pace with FedEx and Amazon. This effort includes expanding the Access Point network to up to 12,000 additional locations across CVS Pharmacy, Michaels, and Advance Auto Parts stores.