ARTICLES BY THIS AUTHOR
- 6/9/2020
Klarna hopes to create good vibes with new loyalty program
A global payment app is offering a rewards club for users across all its partner retailers. - 6/9/2020
Report: Amazon plans fulfillment center in Boston
Amazon will reportedly redevelop a 96,000-sq.-ft. facility in Boston into a last-mile delivery hub. - 6/9/2020
Deloitte: Three steps to surviving the COVID-19 recession
Deloitte recommends retailers seeking to successfully reopen stores focus on trust, the role of the store, and operating models. - 6/8/2020
Kroger media division supports streaming TV ads with consumer data
Kroger Precision Marketing (KPM) is joining a new shopper data program from a major streaming TV provider. - 6/8/2020
Big Lots offers grocery items and more via on-demand delivery
Big Lots is the latest retailer to streamline customer access to e-commerce delivery by partnering with Instacart. - 6/8/2020
Devlyn Optical eyes AI as diagnostic tool
An optical retailer will test an artificial intelligence (AI)-based telemedicine solution to prevent diabetes-related blindness. - 6/8/2020
Amazon moves to combat fraudulent marketing schemes
Amazon is filing lawsuits in three states to protect customers from bogus emails and phone calls. - 6/8/2020
Gap accelerates rollout of warehouse robots to keep up with online demand
Gap Inc. is scaling its picking operation for online orders with a smart robotic solution. - 6/5/2020
Kroger confirms three new locations for next-gen fulfillment centers
The Kroger Co. is bringing its leading-edge automated warehouse facilities to three different regions of the U.S. - 6/5/2020
Exclusive Q&A: 7-Eleven overhauls customer support operation
The world’s largest convenience store retailer is modernizing its customer experience architecture.