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05/05/2021

Boscov’s seeks unified digital customer experience

Dan Berthiaume
Senior Editor, Technology
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The nation’s largest family-owned department store chain is preparing to migrate its e-commerce site to the Kibo platform.

Boscov’s, which operates 48 stores in the Northeast and mid-Atlantic U.S., has selected the Kibo E-commerce solution for its upcoming site replatform. The retailer will move from an in-house-developed e-commerce architecture to the Kibo unified commerce environment.

Seeking to deliver a better digital customer experience across its web and mobile sites, Boscov’s selected Kibo for its commerce and marketing capabilities, as well as for its multi-tenant architecture. 

An existing user of Kibo order management and personalization modules, Boscov’s plans to expand its use of the company’s solutions to unify its mobile and web commerce sites. The retailer also intends to upgrade its technology infrastructure to be more intuitive, responsive and flexible in the future.

“The website is the face of Boscov’s, and we knew we needed to upgrade our homegrown technology to deliver the best customer experience possible, just as we always have in our stores,” said Jim Boscov, chairman and CEO of Boscov’s. “After reviewing the offerings in the market, the business case for using Kibo’s e-commerce offering made sense. As customers of Kibo for several years, we knew the company was responsive and easy to work with, and their approach would allow us to replatform in a way that would work best for our business.” 
 
Based in Reading, Pa., Boscov’s operates 48 stores in Pennsylvania, New York, New Jersey, Maryland, Delaware, Connecticut, Rhode Island, and Ohio.