TECHNOLOGY

H&M’s expansion plan calls for new stores and added emphasis on digital
In addition to reporting a strong quarter of earnings and store openings, H&M is slowing down its store growth and instead, bolstering its digital operations. The company, which aimed to open 10% to 15% more physical stores each year, reported Tuesday, Jan. 31, is shifting its focus to increasing its omnichannel sales — including both stores and online sales — by 10% to 15% per year, according to H&M.
Report: Personalization, price and fulfillment influence most omnichannel shoppers
Consumers have increasingly high expectations for a unified shopping and brand experience across all purchasing channels and touchpoints. Retailers that can address their demand for more personalization, price, and fulfillment along the path to purchase will be the winners going forward, according to the “Consumer Trends Report — 2017 Edition,” from Kibo. The study is based on responses from more than 3,000 consumers in the United States and the United Kingdom.

NRF’s Big Show: A hopeful shift in focus from Amazon to the customer

Every year, 30,000 retail industry professionals descend on Manhattan for the National Retail Federation’s “Big Show. It’s a once-a-year opportunity to take the pulse of one of our most familiar industries. Amazon conspicuously abstains from the event, but it is nonetheless the focus of many conversations, distracting some retailers from the real opportunity: innovations in customer experience. Thankfully, this year a healthy shift seems to have begun.
Starbucks customers can place orders ‘on command’

Starbucks is further evolving its digital customer experience. Staring Monday, Jan. 30, Starbucks is launching a beta test for a voice messaging service that enables guests to place and pre-pay for their food and beverage orders “on command” via the Starbucks mobile iOS app and the Amazon Alexa platform. The new “My Starbucks barista” feature is an extension of Starbucks Mobile Order & Pay service, which allows customers to order and pay for their items before arriving at their store.
Amazon adds new branded ‘Dash Button’

Amazon just made ordering toothpaste a little bit easier. The retail giant teamed up with Colgate to launch the Amazon Dash Button for Colgate, which enables shoppers to stock up on the brand’s dental hygiene essentials, including toothpaste and toothbrushes, with the click of a button.
Exclusive Q&A: GameStop talks strategy

In an era when gamers want new releases in their hands as quickly as possible, GameStop is changing the rules. The gaming retailer calls its updated strategy a “new moment of truth.” Described as the gap between when a consumer purchases merchandise and actually receives it, this timing can truly make or break the chain’s reputation going forward — especially as digital retailing increases customer expectations.
Specialty retailer preps for Olivia Palermo-inspired pop-ups during New York Fashion Week

Banana Republic will be giving shoppers a chance to buy its Olivia Palermo designs right after they appear on the runway. Upholding its “see now, buy now” presentation model, the apparel retailer will enable customers to purchase pieces from its Spring 2017 collection at pop-up shops at select Banana Republic stores on Feb. 9. The collection is based on the street-style of fashionista Olivia Palermo.
Hollister Co. bringing back a familiar name

Hollister Co. is reviving its intimates brand. The retailer, a division of Abercrombie & Fitch Co., is reintroducing its Gilly Hicks line of intimates, loungewear and swimwear. Gilly product can now be purchased in all of Hollister’s U.S. stores and globally online. Hollister plans to open Gilly in-store shops in selection locations “that will provide the customer a unique Gilly Hicks brand experience.”
Lululemon’s journey toward ‘mindful’ customer interactions

Like the principle of yoga, Lululemon Athletica knows the value of learning from a journey — in this case, its shoppers’ journeys. In fact, this information will help the athletic apparel retailer hit its newest milestone: “touching one billion people and doubling our revenue over the next five years,” Miguel Almieda, Lululemon’s executive VP digital, said at last week’s NRF Convention and Expo in New York City.
Target teams up with popular online jewelry retailer for a ‘sugarfix’

In its newest partnership, Target has joined up with BaubleBar, the online fast-fashion jewelry brand. The two companies have come together for a new collection, called Sugarfix by BaubleBar, that will feature original designs and pieces inspired by the brand's most popular styles. The line will be available exclusively on Target.com and in some 900 Target stores beginning Jan. 31.