Skip to main content

Shoppers don’t trust Black Friday deals, here’s how they check them…

Black Friday
Consumers are not trusting of Black Friday promotions.

Most consumers suspect retailers of using gimmicks and tricks with their Black Friday prices and deploy a mix of methods to keep them honest.

More than eight-in-10 (85%) U.S. adult consumers surveyed by Omni Calculator suspect retailers of playing games with Black Friday prices. This includes 59% who believe retailers raise prices in the weeks before the sale, then cut them back to normal, 54% who think stores advertise a "was" price that the item never really sold at and 53% who suspect fake low-stock claims.

[READ MORE: Consumers to seek deals to stay on budget for holidays]

Survey results show that suspicion extends to the deals themselves. When asked how many of every 10 advertised deals offer a genuine saving, the most common answer was three or four (30%). In total, 58% of respondents think no more than four in 10 are real savings, while only fewer than one in 10 believe eight or more are legitimate. 

To tell real deals from fake ones, shoppers use methods including:

  • Compare the same item across several retailers: 59%.
  • Look up the item's price history: 52% (including 59% of Gen Z and millennials and 39% of boomers).
  • Note the price themselves beforehand: 41%.
  • Read reviews or forums to see what others paid: 30%.
  • Ask an AI chatbot: 23% (including 28% of men and 18% of women).
  • Use a price-tracking browser extension: 15% (including 22% of Gen Z and 10% of boomers).
  • Take the advertised discount at face value: 7%.
Advertisement - article continues below
Advertisement

Other Black Friday/holiday shopping findings

  • Half (51%) of respondents will shop October or early November sales, and more plan to shop Cyber Monday (75%) than Black Friday itself (71%) Gen Z is the exception to this preference as 85% of Gen Z respondents plan to shop on Black Friday, compared with 57% of boomers.
  • Most holiday shopping will happen online, with 55% of respondents planning to do most of their shopping on a computer or laptop, twice as many as on a phone or tablet (26%). Only 11% will shop mostly in stores.
  • Amazon leads the list of where respondents plan to shop for the holidays, (80%), well ahead of Walmart (56%), Target (38%), and Best Buy (30%). Only 9% plan to use shopping apps such as Temu or Shein. Target skews young, drawing about half of Gen Z (46%) and millennial respondents (50%) but only 24% of boomers.
  • The most common Black Friday budget is $250 to $499 (24%), and the average planned spend is an estimated $394. Most shoppers expect to spend about what they did last year (44%) while 25% plan to spend more and 18% less.
  • Top items on respondent holiday shopping lists include clothing (64%); consumer electronics like TVs, laptops and phones (59%) and toys and games (38%).

Omni Calculator surveyed 1,000 U.S. adults on September 16, 2026, via Prolific.

X
This ad will auto-close in 10 seconds