ERP/CRM

A Georgia Orangetheory Fitness franchise location is leveraging agentic voice technology to streamline the analysis of customer communications across channels.

Marks & Spencer is building on its efforts to streamline and enhance store operations.

Ahold Delhaize USA is launching a major store technology upgrade with a new POS implementation.

Estee Lauder is building on an existing artificial intelligence collaboration with Microsoft to connect its data across all brands, regions and channels.

The parent company of Urban Outfitters and several other Gen Z-focused apparel and accessories banners is expanding its use of artificial intelligence-based product lifecycle management (PLM) technology.

First Watch Restaurants Group Inc. is simplifying operations and streamlining technology integrations in its corporate stores.

Artificial intelligence is changing how customers shop for the holidays, as well as how retailers compete for their business.

Farm, home and outdoor retailer Runnings is deploying RELEX Solutions artificial intelligence technology to enhance planning across its enterprise.

A new survey from Deloitte sheds light on disconnects in how consumers and brands leverage artificial intelligence for an individualized shopping experience.

Winning over skeptical shoppers is a critical component of Black Friday success that pays dividends throughout the holiday season and beyond.