Newegg opens in-person service & returns center
Online technology product retailer Newegg Commerce Inc. is opening its second public-accessible brick-and-mortar space.
Newegg has opened the Newegg Service Center in Ontario, Calif. U.S. customers of the online retailer can now meet with CompTIA A+ certified technicians for free consultations, pick up eligible online orders and drop off returns in person. Shoppers can get guidance before they buy, inspect their order at the counter before they take it home and get hands-on help with electronics projects. Customers in Southern California can pick up orders without waiting for shipping.
Highlights of services offered at the center follow:
In-person order pickup
Eligible orders placed on Newegg.com or the Newegg app will show an in-person pickup option at checkout. Most pickup orders are ready in about two hours, and customers will receive a notification when their order is ready.
Customers can inspect their item at the counter before they leave. If an item arrives damaged, Newegg offers an expedited replacement or holds the replacement for three business days. Orders are held for three business days after the order-ready notification, with reminders sent during that time. Orders not picked up by the third business day are returned and fully refunded to the original payment method, with no fees.
Return drop-off
Customers can start a return on Newegg.com or the Newegg app and select drop-off as the return method instead of shipping the item back. Items can be dropped off within 14 days of the return authorization being created. Some returns are processed at the counter, while others may need additional time, and staff walk customers through their options at drop-off. The standard Newegg return policy applies, and items must be in original condition with all accessories, packaging and labels included.
Product consultation
Supported product consultation categories include motherboards, graphics cards (GPUs), processors (CPUs), memory (RAM), CPU coolers and liquid cooling, fans and cooling components, SSDs and hard drives, power supplies, PC cases, gaming and prebuilt desktops, gaming laptops and custom-built PCs. Consultations cover guidance, installation help, and troubleshooting while physical repairs and warranty service are not offered at the center.
Appointments are available for eligible products purchased on Newegg.com. For Newegg Marketplace purchases, technicians can help with troubleshooting and guide customers through the return process when applicable. Walk-in consultations are not available.
The center is open Monday through Friday from 9 a.m. to 6 p.m. PT, with consultations available by appointment from 9 a.m. to 5 p.m. PT. Consultations can be booked via the Newegg site.
Newegg offers physical ‘Gamer Zone’
In its first launch of a publicly available brick-and-mortar space, Newegg officially opened its immersive “Gamer Zone” to the public in Marc 2026. Originally unveiled during Intel Gamer Days in August 2025, Newegg Gamer Zone is a 2,300-square-foot experiential space designed to bring together gamers, creators, students, and tech enthusiasts in an interactive environment.
[READ MORE: First Look: Newegg unveils state-of-the-art 'gaming arena' at HQ]
Newegg initially opened the space, located in its corporate headquarters in Diamond Bar, Calif. for company-led events and private gatherings. However, the Gamer Zone is now open to the public Monday through Saturday from 10 a.m. to 7 p.m.
“Our customers come to us with plans for a first build, a long-awaited upgrade or a holiday gift, and they want to get every detail right,” said Maria Ayon, director of customer service at Newegg. “And when something doesn’t go as planned, they want someone they can sit down with. Our Service Center gives them a place to get personalized, hands-on support from our certified Support technicians, whether they need help choosing components, troubleshooting their PC or picking up an order. We want every customer to head home with peace of mind and get straight to the fun part.”
