Returns

Artificial intelligence is changing how customers shop for the holidays, as well as how retailers compete for their business.

Winning over skeptical shoppers is a critical component of Black Friday success that pays dividends throughout the holiday season and beyond.

Younger consumers' product discovery and purchasing habits habits are making for increasingly difficult-to-predict fulfillment demands.

Sellers on TikTok Shop have a new streamlined returns option to offer shoppers.

New research reveals that return policies have a major impact on how consumers shop online, with many retailers unaware of their significance.

Who pushed the buy button? It’s an interesting question here in the early days of agentic commerce, especially as it pertains to returns and fraud.

Offering certain logistical services can help digital retailers draw customers.

A popular delivery app is making it easy for customers to make a return.

An off-price luxury e-commerce retail company is integrating real-time policy abuse alerts into its customer service interactions.

Many behaviors associated with circular fashion are common among consumers, but sustainability may not be their primary motivator.