Returns

New research reveals that return policies have a major impact on how consumers shop online, with many retailers unaware of their significance.

Who pushed the buy button? It’s an interesting question here in the early days of agentic commerce, especially as it pertains to returns and fraud.

Offering certain logistical services can help digital retailers draw customers.

A popular delivery app is making it easy for customers to make a return.

An off-price luxury e-commerce retail company is integrating real-time policy abuse alerts into its customer service interactions.

Many behaviors associated with circular fashion are common among consumers, but sustainability may not be their primary motivator.

Select FedEx Office locations will now serve as return hubs for a retail giant.

Newegg Commerce Inc. is giving desktop computer owner more opportunity to exchange used components for credit.

A global brand management company is trying to take the worry out of the customer purchase experience.

New data indicates the year-over-year increase in holiday spending was dwarfed by the rate of growth in holiday purchases that got returned.