Here’s what online shoppers look for in delivery and returnsOffering certain logistical services can help digital retailers draw customers. Uber Eats launches new returns serviceA popular delivery app is making it easy for customers to make a return. Rue La La parent Rue Gilt Groupe identifies high-risk refund claims An off-price luxury e-commerce retail company is integrating real-time policy abuse alerts into its customer service interactions. Shein: Consumers take practical approach to circular fashion Many behaviors associated with circular fashion are common among consumers, but sustainability may not be their primary motivator. Amazon, FedEx Office partner for drop-off returns Select FedEx Office locations will now serve as return hubs for a retail giant. Newegg expands trade-in program to new product category Newegg Commerce Inc. is giving desktop computer owner more opportunity to exchange used components for credit. Authentic Brands Group provides one-click purchase protection A global brand management company is trying to take the worry out of the customer purchase experience. Exclusive: Return rates sharply increased during 2025 holiday season New data indicates the year-over-year increase in holiday spending was dwarfed by the rate of growth in holiday purchases that got returned. EXCLUSIVE: Consumers say this retailer has the best return policy One retailer is the clear-cut leader in providing a positive return experience. U.K.'s Debenhams Group provides online post-purchase protection A U.K.-based global online fashion retail conglomerate is enhancing its customer service capabilities after the shopper clicks "buy." 1 2 3 4 Next Last
