CVS Health streamlines healthcare call center interactions CVS Health is leveraging Salesforce artificial intelligence technology across the call centers of multiple healthcare businesses. Study: One bad experience can send a customer elsewhereThe cost of falling short with regard to the customer experience is very real. Survey: E-commerce loyalty programs spur repeat purchases American consumers are big fans of online loyalty programs – which often result in repeat purchasing. Little Caesars Pizza AI-enables phone order management The world’s third-largest pizza chain is expanding its efforts to streamline the processing of customer phone orders. Amazon releases four new Agentic AI solutions Amazon is expanding its Amazon Connect next-gen artificial intelligence customer service tool into a set of four solutions. EXCLUSIVE Q&A: Home Depot AI-enables store phone customer service The Home Depot is improving in-store customer experience and associate effectiveness with artificial intelligence voice technology. Age Verification: New technology affords retailers new protections The pace of technological change provides enormous opportunities — but at the same time creates equally enormous challenges as data is increasingly seen as currency. AutoZone, Home Depot, Macy’s, Ulta enter Google Agentic AI partnerships Four major retailers are all teaming with Google to launch agentic artificial intelligence services and solutions. Rue La La parent Rue Gilt Groupe identifies high-risk refund claims An off-price luxury e-commerce retail company is integrating real-time policy abuse alerts into its customer service interactions. EXCLUSIVE Q&A: Target focuses on in-store customer connections Target Corp. sees the physical store as much more than a place to sell goods. 1 2 3 Next Last
