Survey: Poor automated customer service leads some consumers to switch brandsConsumers have limited patience when it comes to automated customer service. ACSI: Diners have a new favorite quick service restaurant brandA quick service restaurant chain is making its debut at the top spot in the American Customer Satisfaction Index’s (ACSI) Restaurant and Food Delivery Study. Direct-to-consumer mattress brand Saatva streamlines customer support Saatva is ensuring its customer support program adequately resolves issues as the company expands and shopper needs evolve. CVS Health streamlines healthcare call center interactions CVS Health is leveraging Salesforce artificial intelligence technology across the call centers of multiple healthcare businesses. Study: One bad experience can send a customer elsewhere The cost of falling short with regard to the customer experience is very real. Survey: E-commerce loyalty programs spur repeat purchases American consumers are big fans of online loyalty programs – which often result in repeat purchasing. Little Caesars Pizza AI-enables phone order management The world’s third-largest pizza chain is expanding its efforts to streamline the processing of customer phone orders. Amazon releases four new Agentic AI solutions Amazon is expanding its Amazon Connect next-gen artificial intelligence customer service tool into a set of four solutions. EXCLUSIVE Q&A: Home Depot AI-enables store phone customer service The Home Depot is improving in-store customer experience and associate effectiveness with artificial intelligence voice technology. Age Verification: New technology affords retailers new protections The pace of technological change provides enormous opportunities — but at the same time creates equally enormous challenges as data is increasingly seen as currency. 1 2 3 Next Last
