eBay expands authenticity guarantee to collectible coinseBay is offering free professional authentication services for select coins. eTail Boston: How to win shoppers and influence peopleSpeakers at the recent eTail Boston conference discussed consumer fragmentation, the role of entertainment in discovery, and influencers. Retail Technology News: July update Retailers in July 2026 focused technology efforts in areas including robots, AI-based shopping assistance and 3-D product imaging. Negative online reviews can hurt local businesses – here’s how A bad online review can have serious repercussions for a local business. Consumer acceptance of online marketplaces grows Online marketplaces are becoming increasingly important to retailers as customers utilize them more. Survey: Poor automated customer service leads some consumers to switch brands Consumers have limited patience when it comes to automated customer service. ACSI: Diners have a new favorite quick service restaurant brand A quick service restaurant chain is making its debut at the top spot in the American Customer Satisfaction Index’s (ACSI) Restaurant and Food Delivery Study. Direct-to-consumer mattress brand Saatva streamlines customer support Saatva is ensuring its customer support program adequately resolves issues as the company expands and shopper needs evolve. CVS Health streamlines healthcare call center interactions CVS Health is leveraging Salesforce artificial intelligence technology across the call centers of multiple healthcare businesses. Study: One bad experience can send a customer elsewhere The cost of falling short with regard to the customer experience is very real. 1 2 3 Next Last
