Store Systems

In addition to educating attendees about the charitable activities of Retail ROI and presenting a heartfelt session from Katie Meyler, founder of Liberian non-profit More Than Me and a 2014 Time Person of the Year for her Ebola prevention efforts, this year’s Super Saturday event in New York focused squarely on customer experience. A variety of industry experts across a range of panel discussions all returned to the crucial need for technology-enabled, seamless customer experience.

The strength of the U.S. dollar and a decline in hardware sales are among the reasons GameStop cited for its decline in holiday sales. But that's not the whole story.

Sales of new software, a key category for the video game retailer, were strong. New software sales increased 5.8%, or 8.9% in constant currency. The growth was driven by a 94.4% increase in PS4 and Xbox One software, led by titles such as Activision’s Call of Duty: Advanced Warfare, Rockstar’s Grand Theft Auto V and Ubisoft’s Far Cry 4. 

San Jose, Calif. – PayPal will release a new PayPal Here credit card reader that will include payment support for Microsoft Surface and other Windows devices. Later this year, PayPal will release an EMV-compliant PayPal Here reader to the U.S.

Wearables
In 2015, consumers will inevitably begin to integrate wearable connective technology more into their daily lives. For example, Luxottica Group S.pA. is launching a multiyear R&D collaboration with Intel Corp. to create eyewear infused with smart technology. The ultimate goal is to deliver smart, fashion-forward products that are meaningful and desirable to consumers. The first product from Intel and Luxottica is expected to launch in 2015.

New York -- It appears there is a disconnect between consumer attitudes and behaviors with regards to their digital interactions. In a survey by IBM, 43% of consumers said they prefer to shop online, but only 29% actually made their last purchase online. In some product categories such as youth apparel or home décor, there is a nearly 20-point gap between the percentage of people that say they enjoy shopping online and the percentage of people who actually made their last purchase online in those categories.

The digital innovations keep coming at Nieman Marcus, where the luxury retailer has introduce a new concept called the MemoryMirror.

London - Mothercare plc intends to create faster and more convenient omnichannel fulfillment options to its customers using supply chain commerce solutions from Manhattan Associates. The Manhattan solutions will enable Mothercare to make store stock available for online sales and support more efficient customer processes to speed up delivery options through express click and collect services and ship from store.

Two technology trends stood out above all others at this week’s NRF Annual Convention. First, retailers are becoming aware that omnichannel inventory transparency is the back-end platform supporting the front-end seamless customer experience they have been building the past few years. Being able to see all inventory across all channels in real time is the key to enabling omnichannel processes such as shipping and fulfilling from store, centrally managing orders from multiple sales channels, providing “endless aisle” access to full inventory.