Omnichannel

While Black Friday comes just once a year, most retailers have probably been planning for the major shopping day – and the rest of the holiday season – for quite some time now. For shoppers, Black Friday through Cyber Monday – also known as “Cyber Week” – are all about scoring the best deals on gifts for their family and friends. And similar to recent years, most shoppers won’t simply be flooding physical stores this holiday season. Rather, they will also take advantage of deals through e-commerce websites and mobile apps. 

Knowing frazzled customers are in search of overall value, Walmart is emphasizing customer service this holiday season.   

The nation’s largest online retailer has big plans for brick-and-mortar expansion.  

Wayfair is making a bold move to grab more consumer wallet-share, and compete with brick-and-mortar retailers.   Complementing its private label credit card, Wayfar is offering a financing option to consumers purchasing furniture and decor. Through a partnership with financial services company Affirm, Wayfair shoppers now have the flexibility to buy now and make monthly payments for their purchases — a move that extend financing options to a broader range of customers.  

Boot Barn’s second quarter performance rose slightly, meeting Wall Street estimates. The western-influenced specialty retailer reported $134 million in revenue for the second quarter ending Sept. 24, 2016, a 3.3% increase from $129.7 million in the prior-year period. This jump also exceeded Wall Street’s estimate of $131.61 million. Boot Barn credited the increase to 13 new stores opened over the past 12 months, and a 1.8% increase in same-store sales. Two of those stores opened the chain during the second quarter.

One year after launching, Samsung Pay is expanding the program’s reach and functionality.   Samsung Pay is now available in three new countries, including Malaysia, Russia and Thailand, which will make the mobile wallet accessible to consumers across 10 countries by the end of 2016.   

Journeys’ new gifting program is primed to personalize the shopping experience among its young customer base.   While this segment is too young to carry credit cards, teens are digitally savvy and increasingly mobile-driven. Leveraging these factors, Journeys is launching an online and digital gift card program across three of its brands.