Omnichannel

Baskin-Robbins is making sure its customers get their ice cream fix exactly when they crave it.   On July 6, the quick service company launched a service that enables customers in 22 cities to order ice cream online and have it delivered in under an hour. Through its partnership with DoorDash, Baskin-Robbins shoppers can order a variety of frozen treats — from pre-packed quarts to sundaes — either online or via the DoorDash mobile app. The app is available for Android and iOS devices.     

Amazon wants to get Prime Day deals into shoppers hands even faster.    The online giant has added exclusive deals related to its Prime Now service to its Prime Day shopping extravaganza — a move that will get qualifying purchases to members within two hours. These deals will begin on Saturday, July 8 (two days prior to Prime Day’s launch), and run through July 11.  

Sears Holdings continues to shrink its traditional store portfolio even as it plans to open more smaller, specialty stores.   The embattled retailer on Friday announced that it will close 43 more locations -- eight Sears stores and 35 Kmart locations -- by early October. This is on top of the 265 store closings that it has already announced for this year.   

A warehouse club chain is making it easier for business customers to receive their online orders.   Sam’s Club is testing a business delivery program in Dallas. Besides enabling business owners to place orders online, new services offer members a choice in how they receive merchandise.   

A new fraud pattern is emerging.    For 84% of U.S.-based companies, EMV has lowered their fraud prevention costs. However, 52% of retailers said their card not present (CNP) losses are growing.   This is according to the “2017 Global Payments Insight Survey: Merchants and Retailers,” from ACI Worldwide and Ovum. The study tapped 1,475 payments executives globally in December, 2016 -January, 2017.   

“Ridgmar…has always had a good regional location, and that’s not something to give up on,” Weitzman broker Bob Young told the Fort Worth Star-Telegram.     A fixture in the central Texas city since the 1970s, Ridgmar Mall is is replacing shuttered Neiman Marcus and Macy anchors with a SeaQuest Aquarium in an attempt to escape the fate of two other malls that have closed in Tarrant County: North Hills Mall in North Richland Hills and Six Flags Mall in Arlington.  

Despite plenty of generational differences, there is one thing that shoppers of all ages put a priority on.  

In ancient Greek mythology, the Amazon were described as a tribe of man-slaying women warriors. Similarly, today’s Amazon is sometimes described as a slayer – of brick-and-mortar stores – blamed for the demise of multiple retailers. So, it’s interesting that the company has offered to pay $13.7 billion for Whole Foods Market and its brick-and-mortar footprint of more than 460 stores.