Omnichannel

Shoe Carnival is leveraging eBay Enterprise’s integrated technology and services to streamline its omnichannel operations, including retail order management, payments, fraud protection, ship-from-store and customer care.

eBay Enterprise’s modular solutions will provide the retailer with a secure engine to accept payments, drive down fraud rates and consolidate inventory across many of its stores to increase product assortment, while lowering fulfillment transit time and expense, according to the company.

London – Amazon.com ranks first in end-to end customer experience across key digital channels including websites, mobile sites and apps. According to the latest EChannel Retail Benchmark report from EDigitalResearch, Amazon tops the benchmark study due to their core multichannel functionality, especially across the search and purchase sections of the customer journey.

Walgreens posted fourth-quarter sales of $19.1 billion, representing an increase of 6.2% compared to the year-ago period, while sales for the fiscal 2014 ended Aug. 31 increased 5.8% to a record $76.4 billion.
 

It’s official. Following a strategic review of the company’s growth strategies and structure, the eBay board has approved a plan to separate the company’s eBay and PayPal businesses into independent publicly traded companies in 2015, subject to customary conditions.

San Jose, Calif. – eBay Inc. is reversing course on its previous decision to keep its fast-growing online payments business PayPal as part of the company, and is instead spinning the unit off as a separate publicly traded company. The decision will generate $180 million for activist investor Carl Icahn, who attempted to force eBay to spin off PayPal in a public dispute earlier this year. It comes as the payments sector is heating up and generating increased interest as Apple gets set to launch its Apple Pay mobile payments service.

New York -- SmartFocus announced that U.K. department store retailer House of Frasier has selected SmartFocus' Insights technology to gain a holistic view of their customers and continually deliver personalized interactions that increase engagement.

Chicago -- While retailers have collected years of customer data, only 9% are leveraging the information in a structured, usable way, according to HRC Advisory, a leading strategic retail advisory firm and unit of Hilco Global. The finding is part of HRC’s latest retail industry study, which found that outdated organizational structures and processes, non-integrated IT platforms and a lack of a clear roadmap are major barriers preventing customer data in enabling a retailer’s omnichannel efforts.

Redmond, Wash. – Microsoft will open its first flagship location, on Fifth Avenue in Manhattan.

In addition, Microsoft plans to open 10 new stores across the U.S. in time for the 2014 holiday season, while the flagship New York store is being built. Microsoft has not given a specific timeframe for when the flagship will open, but said it has been planning the store for five years. It will open in a spot currently occupied by luxury accessories brand Fendi, a few blocks south of an Apple store.