Omnichannel

Evansville, Ind. – Shoe Carnival Inc. has partnered with EBay Enterprise to implement a new omnichannel operational foundation based on EBay Enterprise modular solutions, including retail order management, payments, fraud protection, ship-from-store, and customer care. The integrated technology and services will provide a secure engine to accept payments, drive down fraud rates and consolidate inventory across many of Shoe Carnival’s stores to increase product assortment, while lowering fulfillment transit time and expense.

By R.J. Carver, Corporate Development Associate, Plug and Play Tech Center

Shoe Carnival is leveraging eBay Enterprise’s integrated technology and services to streamline its omnichannel operations, including retail order management, payments, fraud protection, ship-from-store and customer care.

eBay Enterprise’s modular solutions will provide the retailer with a secure engine to accept payments, drive down fraud rates and consolidate inventory across many of its stores to increase product assortment, while lowering fulfillment transit time and expense, according to the company.

London – Amazon.com ranks first in end-to end customer experience across key digital channels including websites, mobile sites and apps. According to the latest EChannel Retail Benchmark report from EDigitalResearch, Amazon tops the benchmark study due to their core multichannel functionality, especially across the search and purchase sections of the customer journey.

Walgreens posted fourth-quarter sales of $19.1 billion, representing an increase of 6.2% compared to the year-ago period, while sales for the fiscal 2014 ended Aug. 31 increased 5.8% to a record $76.4 billion.
 

It’s official. Following a strategic review of the company’s growth strategies and structure, the eBay board has approved a plan to separate the company’s eBay and PayPal businesses into independent publicly traded companies in 2015, subject to customary conditions.

San Jose, Calif. – eBay Inc. is reversing course on its previous decision to keep its fast-growing online payments business PayPal as part of the company, and is instead spinning the unit off as a separate publicly traded company. The decision will generate $180 million for activist investor Carl Icahn, who attempted to force eBay to spin off PayPal in a public dispute earlier this year. It comes as the payments sector is heating up and generating increased interest as Apple gets set to launch its Apple Pay mobile payments service.

Grapevine, Texas – The GameStop Technology Institute (GTI) business unit of GameStop Corp. is collaborating with AT&T to focus on delivering technology advancements that drive positive customer in-store experiences.