Omnichannel

New York - Retail sales worldwide, including both in-store and Internet purchases, will total nearly $22.5 trillion this year. According to new figures from EMarketer, the global retail market will see steady growth during the next few years, and in 2018, worldwide retail sales will increase 5.5% to reach $28.3 trillion.  

Guitar Center has chosen retailing veteran Darrell Webb to be the company's new president and CEO. From 2011 to 2013, Webb served as chairman and CEO of the Sports Authority.   Webb has more than 30 years of experience in retailing and has led several multibillion dollar companies through periods of rapid growth.  

New York – The weekend of Dec. 20-21, which included “Super Saturday” (the last Saturday before Christmas) saw the highest daily back-to-back Internet traffic from online consumer retail shopping activity since tracking began before the Thanksgiving weekend. According to the Verizon Retail Index, average daily traffic was 119 on Saturday and 122 on Sunday.  

By: Sunil Oberoi, Symphony Teleca Corp.   With the holiday shopping season officially in full swing, many retailers are facing the challenge of reaching consumers during this traditionally noisy time of year.  And since today’s consumer is more connected than ever, they expect retailers to meet the demands  of their omnichannel lifestyle, meaning they want  their shopping experience to be personalized to their interests and needs.    

New York City - Barnes & Noble announced that it has bought back full ownership of its Nook e-reader business, which it plans to split into a separate company.   On Tuesday, the bookseller said that it acquired educational book publisher Pearson Inc.'s stake in Nook for $27.7 million; the deal closed Monday, and Barnes & Noble said it now owns Nook Media outright.  

CVS has developed an omnichannel strategy for this holiday season that focuses on targeting customers online, on mobile and in stores.

Consumers can follow @CVS_Extra on Twitter to learn about upcoming promotions and ways to win a variety of gift items through special contests. Additional holiday savings and tips can be found on the CVS Facebook page.

As the retail industry enters the home stretch of the holiday season, it’s a fitting time to think about not just the gifts your customers are giving their loved ones, but gifts you can give your customers. Not gifts in the form of cash or merchandise (though surely your customers would gladly accept them), but gifts in the form of omnichannel features and services. Consider giving the following three omnichannel gifts to your customers for the holidays and beyond, if you haven’t already.  

By Fabrizio Brasca, JDA Software