Omnichannel

Ann Arbor, Mich. - Watch out Amazon, QVC is at your back—at least when it comes to  customer satisfaction.  

Austin, Texas – Consumers who didn’t get what they wanted for the holidays are taking matters into their own hands. According to new research from digital deals site RetailMeNot, 81% of consumers plan to shop end-of-year sales.   Of these shoppers taking advantage of post-holiday savings, more than half (63%) plan to shop for themselves. Millennials are especially interested in after-Christmas sales, as 92% of respondents 18 to 34 years old said they plan to shop during this time.    

Retailers expected online sales to hit record levels in 2014 and did they ever.

New all-time highs for e-commerce sales are now expected for the November through December time frame following a strong surge in sales during the final week before Christmas, according to the digital measurement firm comScore.

The 2014 holiday season has shown how shoppers’ growing preference for e-commerce can be challenging for retailers. By offering customers free shipping and ever-faster delivery, and by handling the higher rates of return that often come with e-commerce, retailers potentially face either reduced profit margins or loss in market share if they don’t keep up with customer preferences.

As they plan for 2015, many retailers will consider how they can provide a seamless customer experience that fundamentally helps them to maintain or improve profit margins.

Retailers’ with robust mobile e-commerce capabilities were able to cash in on Christmas Day as sales increased 8.3% compared to the prior year, according to the latest update from IBM’s Digital Analytics Benchmark report.

In addition to the 8.3 percent in online Christmas Day sales, IBM said mobile device traffic increased 18.6 percent to account for 57.1 percent of all Christmas day e-commerce traffic. Mobile sales increased 20.4 percent and accounted for 34.8 percent of all online sales, according to IBM.

With an online storefront on the Amazon Webstore hosted e-commerce platform, New York-based direct-to-consumer specialty fashion retailer Spiegel LLC is already extending its virtual presence. Taking that extended Amazon Webstore presence a step further into the world of social commerce is the next logical step in engaging consumers in whatever channel they choose.

Seattle – It was a very mobile holiday season for Amazon.com. Nearly 60% of Amazon.com customers shopped using a mobile device this holiday.     Mobile shopping accelerated as customers got later into the shopping season. Cyber Monday continues to be Amazon.com’s peak mobile shopping day. On Cyber Monday, Amazon customers worldwide ordered more than 18 toys per second from a mobile device.  

Ezra Dabah is no stranger to children’s wear. As the former chairman and CEO of The Children’s Place, he helped create a billion-dollar retail powerhouse. Dabah left the company in 2007, but he returned to the kids fashion business with Ruum American Kid’s Wear, a fashion-forward upmarket concept that bowed in 2012 and operates 24 stores, primarily in malls.