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Data & Analytics

  • Best Buy targets senior smartphone market with GreatCall

    Best Buy is looking to expand its smartphone offerings for America's growing population of aging adults with a San Diego-based company called GreatCall.

  • J.C. Penney taps consumer marketing exec as CMO

    Plano, Texas -- J.C. Penney Company has named consumer marketing executive and board member Mary Beth West as executive VP and chief customer and marketing officer, effective June 1. She replaces Debra Berman, who resigned as CMO after less than two years with the retailer.  West will be stepping down from the board to assume the new role.

  • Smart & Final to open 16 new stores

    Smart & Final Stores Inc. credited strong merchandising and marketing initiatives with the retailer's impressive jump in same store sales for the first quarter.

  • Tech Bytes: Three Thoughts on the Disruptive Potential of Apple Watch

    Now that the smoke has cleared from the initial release of the Apple Watch, retailers can take a more objective look at how this latest innovation in wearable technology might disrupt customer engagement and the overall customer experience. Here are three thoughts on how Apple Watch could shift the retail landscape.

    Small Screen, Big Challenge/Opportunity

  • Survey: Customer satisfaction down, technology key to improvement

    Ann Arbor, Mich. - Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year. According to CFI Group's Retail Satisfaction Barometer 2015, the RSB score for 2015 is 79 on a 0-100 scale (with 100 being the highest possible score), a one-point drop from 2014.

  • Lowe’s Innovation Labs offers 3D printing at Orchard Supply

  • Scandal hammers Lumber Liquidators in Q1

    Lumber Liquidators reported a first-quarter loss of $7.8 million and announced that its CFO is resigning as allegations over the quality of its flooring continues to affect the company.

    In the quarter, the company swung to a loss of $7.8 million, or 29 cents per share, compared to net income of $13.7 million, or 49 cents per share, a year ago. Revenue of $260 million in the period met analysts’ forecasts. 

  • Survey: 20% of Millennials prefer not to interact with cashiers during checkout

    Chicago -- Self-service kiosks got a nod from the Millennial generation, as a new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout.

    The survey examined consumer self-service checkout (SSK) adoption and preferences among brick-and-mortar retailers, focusing on SSK experiences, and evaluating convenience, challenges and desired improvements.

    Research highlights include:

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