Data & Analytics

The Digital Ecosystem: Connecting Before, During and After the Sale
By Ken Nisch

The evolution of shopping based on the consumer mindset that is reflective of the past and targeted for the future can be described as a “Digital Ecosystem.” Much like the proverbial iceberg, this ecosystem has most of the system existing before the consumer “waterline.” Above this waterline exist the elements for which we are most accepting; such as mobile and tablet interface, kiosks across applications ranging from the ATM, to the calling of an Uber cab street side.
TechBytes: Three Omnichannel Retail Insights from Hybris
Providing an omnichannel customer experience is one of the most rewarding and challenging efforts a retailer can undertake. I recently spoke with David Stover, global head of business-to-consumer omnichannel solution management for Hybris, about some of the benefits and difficulties operating in the omnichannel space presents retailers.

Store Enablement is Harder than it Looks
According to Stover, store enablement represents the “last foot” of retail.

Nordstrom supports Canada expansion with Oracle Retail

Seattle - Nordstrom has implemented new Oracle Retail Merchandise Operations Management and Oracle Retail Store Inventory Management solutions to support its expansion in Canada. The retailer plans to roll out the latest releases of these Oracle Retail solutions companywide to support its Nordstrom and Nordstrom Rack stores.
Google Wallet 9.0 offers improved transaction search

Mountain View, Calif. – Google has released version 9.0 of the Google Wallet electronic payment app, skipping version 8.0 but only adding a couple of new features. The most significant new feature is a transaction search bar that lets users find past transactions via keyword.

In addition, a maps widget lets users track stores where they make purchases and locate them on a map. Among other benefits, this feature lets consumers quickly identify purchases made in stores and areas they have not visited.
EPA honors Kohl’s, Staples for sustained excellence in energy efficiency

Washington, D.C. -- The U.S. Environmental Protection Agency has awarded its 2015 Energy Star Partner of the Year — Sustained Excellence Award to Kohl’s Department Stores and Staples in recognition of the companies’ continued leadership in protecting the environment through superior energy efficiency initiatives.
Lockridge named president of Atlas Technology Group

Atlas Technology Group, one of the fastest growing retail technology solution providers in the consumer goods industry, has named a new president.

Pat Lockridge, who has been SVP of sales at Atlas since 2013, has been promoted to president. Nicholas Dozier will remain CEO of ATLAS Technology Group, which is based in Bentonville, Ark.
Omnichannel firm hires ex-Walmart exec

Omnichannel solutions provider RichRelevance has hired a former WalmartLabs executive to serve as its chief product officer.

Mahesh Tyagarajan will be responsible for product strategy and management, engineering and cloud operation and infrastructure. The company also named microstrategy and business objects veteran John Dickson as vice president of client services, where he will drive the expansion of RichRelevance’s position as the dominant provider of large-scale omnichannel personalization deployments around the world.
EPA honors Staples, Kohl's for sustainability

The U.S.
Market to the right consumers on every screen

Media is complex. Time Warner Cable Media makes it easier for you to target the right consumers effectively on every screen from TV to mobile.
Study: Smartphones replace tablets as dominant device for mobile transactions

New York -- Smartphones are now responsible for more than one-third of online transactions globally, and the growth of larger screen sizes and better mobile sites is only going to accelerate this trend, according to a new study by Criteo. By the end of 2015, the mobile share of e-commerce transactions will reach 33% in the U.S., and 40% globally.
Amazon.com expands Prime Now to Atlanta

Amazon.com has added Atlanta to its growing roster of cities with same-day and one-hour delivery.

The ultra-fast Prime Now service, offered exclusively as a benefit to Prime members, provides one-hour delivery on tens of thousands of daily essentials through a mobile app. All Prime members can download the Prime Now app, available on iOS and Android devices, and will be notified when the service is available in their local area.
Christopher & Banks picks Epicor to lead omnichannel efforts

Christopher & Banks Corp. has hired Epicor to lead its efforts to develop an omnichannel "customer first" strategy.