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Amazon 8.0 now online
In a move to showcase its advanced shipping capabilities to holiday shoppers Amazon.com is touting the finer points of its eighth generation fulfillment centers.
The online giant said its eighth generation fulfillment centers embody two decades worth of software and mechanical innovations including extensive robotics technology from Kiva Systems, a company Amazon acquired several years ago.
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Study: Who you gonna call? For customer service, L.L. Bean
New York – If you were looking for quality call center service from an online retailer during Black Friday or Cyber Monday, then you wanted to shop at L.L. Bean. According to data from analysis firm StellaService, L.L. Bean led in customer service call response time on Black Friday (10 seconds), Cyber Monday (six seconds) and Cyber Weekend (nine seconds).
L.L. Bean actually improved its call center response time compared to its month-to-date average. Other notable findings included: