Data & Analytics

Walmart has asked suppliers to remove "high priority chemicals," such as formaldehyde and triclosan, from their products as part of an effort to eliminate controversial chemicals from household goods.

Personalization continues to be the trend that just won’t go away, probably because it’s the new normal in how consumers want to interact with brands and retailers. Personalized videos hold the promise to surprise and delight (and covert), especially as we collectively spend more and more of our time viewing videos online. And personalized promotions help retailers maximize scarce marketing dollars, ensuring the right customer gets the right call to action at the right time.

That sound of nervous pacing you hear every night at 3 a.m.? It’s America’s retail executives. They’re feeling the pressures of a rapidly evolving sales landscape and trying to figure out how to stay one step ahead — or just keep up.   From demanding consumers who expect a bargain at every turn to new technologies, from an aggressive e-commerce marketplace to a U.S. economy that refuses to kick into gear with any consistency, the challenges retailers are facing demand a shift in thinking and strategy.

Online retailer Hollar is looking to take sales away from a segment that, to date, has proved relatively immune to digital growth: dollar stores.  

The first fully autonomous drone delivery to a customer home has occurred, and the retailer behind it is not who you would expect.   Leading convenience chain 7-Eleven partnered with independent drone delivery service Flirtey and the Nevada Institute for Autonomous Systems (NIAS) to complete two deliveries from a store in Reno, Nevada on Sunday, July 10. 7-Eleven merchandise, including hot and cold food items, were loaded into a Flirtey drone delivery container and flown autonomously using precision GPS to a local customer’s house.

Forrester Research has identified the retailers with the most and least satisfactory experience, and a very prominent name scored poorly.  

Amazon Prime has added yet another item to its growing lineup of membership benefits: discounts on student loans.   The online giant is teaming up with Wells Fargo to offer Amazon Prime Student members a discount on private student loans that are taken out through Wells Fargo Educational Financial Services, the largest private student lender among U.S. commercial banks. (Membership in Amazon Prime Student costs $49 a year, which is half the price of a regular Amazon Prime membership.)