Study: Retailers lag in information management

Boston – When it comes to managing records and information, retailers are surprisingly lax compared to members of many other industries.



According to a new study from enterprise information management provider Iron Mountain, just one in three retail businesses have a records and information manager.



This compares to traditional process and compliance-based industries such as manufacturing, energy and financial services; where close to half of all businesses have a person dedicated to the role. More than one-third (38%) of the retailers surveyed in a study of U.S. and European mid-sized businesses admit they don’t fully know what their records and information professionals even do, and less than half (45%) say the role currently adds significant value to the organization.



This compares with more than three quarters of business leaders in manufacturing (79%) and energy (74%) who say they understand clearly what their records and information managers do.



However, despite their uncertainty of what records and information managers currently contribute, 92% of retailers believe information professionals should still play an important role in maximizing the organization’s information.